The job profile for this position is Pharmacy Technician Lead Representative, which is a Band 2 Professional Career Track Role.

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Our people make all the difference in our success.

May retrieve, count, and measure drugs. Research problems related to customer prescription inquiries. Technical expert with depth or breadth of knowledge within Pharmacy. Provides guidance and direction to other members of the team. Collaborates with many departments within the pharmacy. Must be a Certified Pharmacy Technician (CPhT).

Position summary:Quality Response Team members are essential in driving quality processes at Express Scripts Pharmacy. They are responsible in mitigating quality related events and researching quality related issues that would affect overall pharmacy DPMO. They support each department in various capacities depending on need in managing quality. They assist in trouble shooting and rectifying issues that can also impact overall pharmacy productivity. This is a dynamic position that requires critical thinking skills, quick decision making, and the ability to solve problems.

Essential functions:

• Monitor automation lanes and support bottle spotting teams to identify potential quality issues with automated dispensing.
• Respond to floor calls for quality related issues in pharmacy including automation, manual dispensing, warehouse, and packing departments.
• Research patient medication events.
• Collaborate with all departments and research operational issues that can impact building operation and quality.
• Research in house quality events and report findings out to Director of Pharmacy Practice and relevant/impacted departments.
• Document and manage quality audit process for all departments/shifts.
• Assist in development, documentation, and updating of Standard Operating Procedures
• Assist in training/development of other team members
• Demonstrate leadership quality consistent with Cigna Values.
• Other duties as assigned 

Qualifications:

High school diploma or GED required

Three to five years relevant working experienceExperience in a pharmacy dispensing setting is requiredPharmacy Technician license in the state of IndianaGeneral PC knowledge and skills: Microsoft Word, Excel, PowerPoint and OutlookKnowledge of standard concepts, practices, and procedures within dispensing pharmacyStrong attention to detail with good organizational skillsAbility to stand for extended periods of time

Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions

Ability and desire to assist team members

• Job Families for Job Profiles

Clinical--Pharmacy Operations

• Worker Sub-Type

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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