The job profile for this position is Pharmacy Clinical Consulting (Non-IC) Advisor, which is a Band 4 Senior Contributor Career Track Role.

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Pharmacy Clinical Consulting Advisor

Internal Job Title – Clinical Account Manager (CAM)

As part of Cigna Pharmacy Management, the Pharmacy Sales Advisor is a licensed clinician who serves as the primary pharmacy benefits subject matter expert supporting Cigna Integrated Pharmacy clients within an assigned geographical market(s) and client size band. 

The Pharmacy Sales Advisor position will be responsible for developing and maintaining relationships with internal stakeholders including the medical sales teams and pharmacy underwriting organization as well as external brokers and consultants. The primary objective of this position is supporting long-term client retention and growth, while achieving Cigna's corporate strategic goals. The Pharmacy Clinical Consulting Advisor also provides pharmacy product and clinical expertise in support of the Medical Sales teams as well as the Pharmacy Implementation organization.

This position is responsible for working with the Cigna Medical teams to support the Pharmacy component of an integrated benefit, which typically includes Medical, Pharmacy, and Behavioral. This includes service support, reporting, pricing, and/or other performance guarantees – while working with multiple internal stakeholders at Cigna and Evernorth, as well as external influencers (e.g. consultants, producers and decision makers in the benefits organization or financial and/or C-Suite of our clients).

The primary roles of the Pharmacy Clinical Consulting Advisor are:

• Retain the assigned book of business through proactive portfolio management, including an understanding of available performance guarantees and pricing strategies in order to renew clients and preserve earnings.
• Participate in client meetings and presentations to review client performance and sell in the suite.

of pharmacy management programs and solutions that align to Cigna's overall value proposition of lowering total healthcare costs. 

• Act as Pharmacy Sales support for renewals involving consultants.
• Cultivate meaningful, productive, mutually beneficial relationships internally and externally by gaining the confidence and trust of key stakeholders through honesty, integrity and reliability.
• Educate and consistently advance the knowledge of pharmacy within the Cigna Medical sales organization. This includes deep dives on our products and services, as well as championing an understanding of the clinical integration points across benefits.
• Communicate effectively, delivering multi-modal messages that convey a clear understanding of the unique needs of the different audiences requiring interaction. Proactively anticipates communication needs in order to remove ambiguity.
• Actively participate in finalist meetings for existing business where necessary.
• Gather and share relevant competitive intelligence in support of retention and new sales efforts.
• Acts as the clinical subject matter expert supporting medical sales team or the pharmacy.

Implementation team with escalated pharmacy benefit issues, when necessary.

• Manages complexity, by analyzing and making sense of a considerable volume of sometimes contradictory information to effectively solve problems. Asks the right questions and attentively listens to others.
• Stays abreast of clinical pharmacy practice guidelines, including the new drug pipeline, biosimilars, gene therapies, upcoming patent expirations, etc.

Additional Responsibilities:

• Facilitate meetings with clients and brokers to resolve service concerns; act as the escalated issue contact for pharmacy issues when contacted by the medical sales teams. 
• Support detailed ad-hoc analysis of pharmacy claims utilization in order to provide clients with proactive consultation, as well as manage follow-up questions that may arise.
• Provide executive support for pricing, audit, and contract questions, as requested by internal partners managing these efforts.
• Translate pharmacy coverage rules and formulary decisions based on Cigna policies with support from Clinical program development partners.
• Any other tasks as defined by management and/or client needs not named above, as required to support our internal and external stakeholders, clients, and partners.

Qualifications:

• Clinical pharmacy background required; R.Ph. or Pharm.D.
• 5 years or more of Pharmacy Benefit Management (PBM) experience supporting client expectations.
• National accounts or similar key account management experience preferred.
• Experience with consultative client management methodologies.
• Proven ability to manage thru a renewal independently with minimal supervision.
• Ability to work through the organizational processes needed to support clients (especially those that are clinical in nature, considering exceptions, etc.)
• A self-motivated individual displaying ownership, accountability and responsibility
• Operational understanding and competence with PBM business model
• Understanding the financial and pricing strategy of PBM
• Technical skills using all Microsoft programs.
• Ability to travel up to 50% of the time depending on candidate’s location with little or no advance notice.

Competencies:

• Clinical understanding of PBM space
• Customer Focus
• Organizational Agility
• Network Building
• Verbal & Written Communication Skills
• Presentation Skills
• Financial Acumen
• Negotiation skills
• Executive presence

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 100,400 - 167,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.