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Responsibilities (include but are not limited to):
Strengthen existing client relationships and develop new relationships with client leaders at various levels, including network, medical management, and vendor management
Actively support strategic growth through coordination with the EviCore Growth Team
Periodically review client analytics with the Client Experience Managers (CEMs) to ensure that program performance and value are meeting client expectations (this includes utilization, financial savings, and operational metrics)
Lead and prepare for Joint Operating Committee (JOC) meetings
Provide direction and support to ensure that the CEMs are effective:
Engage with CEMs on a regular basis and assist as needed
Ensure timely resolution of client issues, including escalations
Ensure that requests are appropriately documented, tracked, and reported
Ensure that client documentation is being properly maintained
Help develop the CEMs’ skills and capabilities
Coordinate with the Client & Provider Representative Team leadership to review any outstanding issues and communicate important trends.
Coordinate with IT, Claims, Clinical, and Workforce Management to resolve performance issues
Provide expertise in utilization management services and claims operations to include all cross-program services, such as eligibility, provider loads, authorization exports, and claims file exchanges
Minimum Education, Licensure and Professional Certification requirement:
Bachelor’s Degree or relevant experience
Minimum Experience required (number of years necessary to perform role):
Seven or more years experience of client interfacing, three or more years of health care industry experience and three or more years leadership experience. Demonstrated project management experience, strong communication skills, and an ability to work in a fast-paced environment.
Contract negotiation experience preferred. Information technology knowledge preferred.
Required Skills:
Professional aptitude to solve problems, answer questions and apply information based on current circumstances with ability to search beyond initial results
Strong analytical skills to perform effective troubleshooting.
Ability to communicate in a highly professional and effective manner
Ability to handle multiple tasks simultaneously, working independently and as part of a team in a collaborative manner
Ability to insure efficient coordination with all relevant entities.
Exceptional attention to detail and work product validation
Strong organization and time management capacity to balance multiple project priorities with limited supervision
Ability to handle confidential information on a daily basis in a professional manner
Ability to use PC software and learn EviCore systems
Ability to travel up to 20% or as necessary for client retention
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Full Time
$109k-144k (estimate)
05/22/2024
05/22/2024
cigna.com
CHASKA, MN
>50,000
1982
Public
LARRY SHAFRANSKI
>$50B
Cigna offers health, dental, Medicare and supplemental insurance plans to consumers and employers.