The Child Center of NY strengthens children and families with skills, opportunities, and emotional support to build healthy, successful lives. Founded in 1953, The Child Center of NY has become a powerful community presence throughout the city. With 50 locations and 100 programs in NYC’s most under-served communities, our 1,000 results-oriented professionals make a difference for more than 40,000 children and their families each year. In this role you will: The Project Coordinator is a new position that is responsible for coordinating various tasks and assignments between team members and director. This position will also assist users with tier 1 system issues as needed. The role includes both tasks performed onsite with the customers and offsite at the office. Core tasks include coordinating project schedules, resources, customer service support, documentation and troubleshooting as it relates to system bugs, enhancements, go lives, and new rollouts and other projects to meet the needs of the department and the organization. Manage and organize all projects and their componentsEnsure that all issues/projects are properly logged, prioritized and follow-up completed as neededUnderstanding workflows to assist with documentation for system lifecycleProvide first level remote and on-site customer services support to users for various systems Troubleshoot issues and escalating as needed in a timely and concise mannerAssist with troubleshooting and testing systems as neededAssist with Implementations and Go Live Tasks as needed Minimum Qualifications: Bachelors Degree Familiarity with the behavioral health care/human services industry, or other similar health care practices; knowledge of Welligent is a plusMinimum of three years project coordination/project management experience Analytical skills to identify problems and offer solutionsProblem solving and critical thinking ability to resolve issues Benefits:A friendly and fast-paced environment working with passionate peopleOutstanding growth opportunitiesTime Off Medical, Dental and Vision InsuranceShort/Long Term Disability, HSA, and Life InsuranceOther Perks & DiscountsCommuter and parking discount program to help you save (using pretax dollars) The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V