1 Soft Count Supervisor Job in Willis, OK

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Soft Count Supervisor

The Chickasaw Nation

Willis, OK | Full Time

$45k-76k (estimate)

3 Months Ago

Soft Count Supervisor

$45k-76k (estimate)

Full Time | Social & Legal Services 3 Months Ago

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The Chickasaw Nation is Hiring a Soft Count Supervisor Near Willis, OK

Soft Count Supervisor - 7135

Willis, OK | Full Time

Posted today | Apply before April 14, 2024

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Description

We are currently looking for a Full Time Soft Count Supervisor to join our team located at MegaStar Casino.

Summary:
Oversees the collection, transferring, counting and verification of all collected monies from gaming machines to Soft Count room, and preparation of all departmental paperwork. Responsible for maintaining an accurate count of all unregistered funds collected during all drops.

Responsibilities:

Provides first class customer service - courteous and helpful to all internal and external customer types
Greets and engages with a smile
Determines and meets needs
Seeks positive experience and outcomes
Answers questions in a courteous and professional manner
Partners with internal and external services as needed to ensure appropriate referral is made
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
Shares responsibilities for maintaining adequate supplies and equipment
Maintains general upkeep of work area and maintains a safe environment
Observes and addresses potential environmental hazards and risks
Maintains and promotes professionalism
Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
Adheres to Chickasaw Nation dress code standards
May provide break coverage for others as assigned
May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Maintains files, logs, and records
Maintains confidentiality, security, and integrity of data and information
Ensures employees and resources complete assigned training and development
Maintain knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Prepares weekly reports
Mentors, coaches, develops and assists in training in assigned area
Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
Participates in candidate selection process
Assigns tasks and responsibilities of assigned staff
Reviews and documents work effectiveness of assigned staff
Coaches and corrects assigned staff through performance deficiencies
Observes and documents work behaviors of assigned staff
Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
Coordinates with other departments or outside vendors as needed to facilitate changes to gaming floor layout in relation to the drop/pull process, opening/closing of machines, or departmental machine repair
Maintains an accurate count and the highest security for all transactions and ensure the supervision of the count and verification of all monies brought in from the gaming floor to uphold compliance standards
Reviews and approves departmental paperwork completed by employees by verifying the accuracy of monies and chips received during the facility pull of electronic gaming machine and card game chips
Tabulates all cash and chips from spreadsheet received from fills/credits, electronic games, and card games submitted by Soft Count employees
Communicates employee concerns to the next level supervision or management and participates in investigations while maintaining confidentiality; effectively resolves all minor concerns or complaints
Schedules staff based on worker availability and arrange for contingency staff based on business needs and/or guest satisfaction standards on designated shift and redirects the labor force according to changing activity during a shift
Conducts hire, separation, and performance reviews of subordinates
All other duties as assigned

Competencies:
Essential:

Follow instructions, written or oral
Ensures compliance
Adhere to all scheduling and attendance requirements
Must be detail-oriented
Honesty, truthfulness, reliability, accountability
Read, understand and apply regulations and policies
Learn and apply Title 31 subject matter
Establishes professional working relationships
Builds effective working relationships
Individual or small group training on specific tasks or procedures
Communicates verbally with team, departments, guests and management
Keeps written records

Skills:
Essential:

Count lrg amts of cash by hand / with cash counting machines
Basic Computer skills
Complete level 1 Core Leadership Training within 12 mos
Operate various money counting or tabulating machines
Must be able to operate related office equipment

Experience:
Essential:

1 year directly related supervisory experience

Nonessential:

2 years directly related experience

Education:
Essential:

High School, GED or Equivalent

Credentials:
Essential:

Pass gaming background check
Gaming license or permit as required by assigned position
Pass Title 31 testing relevant to position

Working Conditions:
Essential:

Smoking - cigarette smoke
Casino
Fast-paced
Communications written, verbal
Communication with groups
Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
Sometimes bend, kneel, stoop, push, reach
Hand-eye coord, reach and grasp
Listening and hearing ability
Sometimes lift and or carry up to 50 lbs
Sitting up to 50% of shift
Standing up to 100% of shift
Visual acuity for detail, distance, color, depth perception
Walk up to 100% of shift