Description

• Answer calls promptly, politely, and professionally.
• Obtain and enter accurate demographic information into UI Health System application
• Accurately schedule and register patients for appointments utilizing UI Health System software
• Accurately communicate appointment date, time, location and the providers name to the patient
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Escalate calls appropriately to Leadership and Triage Nurses
• Maintain up-to date knowledge of UI Hospital and Health Science System policies and procedures as they apply
• Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure
• Performs other duties as assigned by Leadership.

Qualifications

• High School diploma or equivalent required;
• Bilingual in English/Spanish preferred;
• Health Care and Customer Call Center experience preferred;
• Ability to handle a call center environment;
• Work efficiently, accurately and be able to multi-task;
• Ability to exercise good judgment to handle calls appropriately;
• Must be able to navigate through multiple databases that are utilized though UI Health's software applications;
• Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;
• Must have excellent interpersonal and communication skills both written and orally;
• Proven ability to work as a member of a team is required;
• Will be required to complete program update training, as warranted, and successfully implement that knowledge in day to day operations.
• Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.