Practice Manager

Job Summary:

The Practice Manager oversee nursing and support staff, employee time cards, disciplinary actions, help with remote orientation, provide clinical oversight and be generally responsible for the day-to-day operations of the location.

Supervisory Responsibilities:

• Interview, hire and train qualified applicants for open positions.
• Participate as part of a multidisciplinary team.

· Create an environment that motivates staff to strive for excellence

· Create a culturally diverse environment that speaks to the Inclusion of all staff

· Adhere to office policies and procedures according to TCC standards.

· Ensure there are an adequate number of staff to fulfill assigned responsibilities daily, providing direct support coverage as needed.

· Set the staffing schedule and approves paid time off in a timely manner.

· Ensure the competency and professionalism of assigned staff, taking steps as necessary to improve competency level.

· Collaborate with all department leads and managers to ensure an outstanding patient experience.

· Function as an active nurse on the floor, performing nursing duties as outlined in nursing job descriptions, procedures, protocols and policies.

· Serve as the main point of contact for patient complaints, incident reports and problem resolution and engage with other appropriate team members as necessary.

· Work to set goals, objectives, and budgets.

· Manage the hiring, firing, discipline, performance evaluation and support of assigned staff.

· Make sure regulations, guidelines, and customer service standards are met and followed.

· Coordinate with IT on all office equipment.

· Conduct staff meetings as needed or assigned.

· All other duties as assigned

Nurse Responsibilities:

· Prepares patients for examination:

a. Greets patients

b. Reviews symptoms, treatment, and past health/medical history

c. Takes B/P, weight, height, temperature, and other measurements such as peak

flow and/or vitals as appropriate to complete health assessment in clinical area

d. Performs vision, hearing screenings, EKG’s and spirometry if appropriate

· Assists with provision of care that includes treatment, teaching and counseling

· Assists with patient scheduling and encounter forms

· Answers and triages telephone calls and callbacks as instructed by registered nurse, physician assistant, nurse practitioner and/or physician

· Cleans and stocks examination rooms and maintains room cleaning schedule

· Responsible for set-up, assisting and post-cleaning for special procedures

· Maintains clinical records and logs for clinical area

· Responsible for maintaining, inventory of medical, office, supplies for clinical area

· Files charts, lab reports, patient forms and information in the medical records

· Requests medical records from other health care provider.

· Assists with chart flow/medical records in TCC and for other providers

· Assists with the planning and implementation of programs for patients and families to increase awareness of relevant medical conditions, decrease risk-behaviors, and increase responsibility for self-care

· Attends and participates in in-service education for staff, quality assurance program, and risk management programs

· Relieves and substitutes for other staff as needed

· Assists with recognizing the needs and concerns of people within their cultural framework, and maintains constructive relationships in dealing with them

· Understands the TCC’s relationship with the community and maintains positive image and relationships

· Identifies unsafe patient environment and intervenes responsibly.

· Maintains open communication with the Medical Assistants, Dietitian, Social Worker, Registered Nurses, Medical Director, Nurse Practitioners, and other staff, reporting patient progress, abnormal diagnostic/assessment data, and notable health changes

· Assists with coordinating care of patient, referring to appropriate community resources and TCC ancillary services when needed

· Interprets TCC services and policies to patients and families

· Assists patients and families in functioning at their optimum level

· Deals with public and staff, both in person and over the telephone, in tactful and professional manner.

· Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Professional, pleasant demeanor in a variety of settings with current, new, and potential employees.
• Strong analytical and critical thinking skills.

· Works well independently and has strong operational skills.

· Ability to handle medical records discretely and lead staff.

· Develops strong relationships with coworkers and has strong leadership skills.

· Communicates effectively and has solid verbal and written communication skills.

· Excellent time management skills.

• Ability to keep information confidential.

Education and Experience:

• Bachelors degree in nursing preferred.
• Valid RN or LPN nursing licensure required.
• At least three years of relevant experience including some responsibility for supervisory duties.

Job Type: Full-time

Pay: From $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Life insurance
• Paid time off

Healthcare setting:

• Medical office

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Management: 1 year (Preferred)

Ability to Commute:

• Elmira, NY 14901 (Required)

Ability to Relocate:

• Elmira, NY 14901: Relocate before starting work (Required)

Work Location: In person