The Cauldron Company PLC is Hiring an Assistant General Manager Near Philadelphia, PA
DescriptionAssistant Manager Job DetailsJob Type Full-time, Salary Calling all magical beings! We are currently looking for a strong & responsible Assistant General Manager to join our team in Philly and oversee our Supervisors and Front of House staff. You will also need to ensure the smooth operation of the venue as well as strict adherence to our standards of service and delivery of a one of a kind experience. You will be at the heart and soul of our venue to ensure the smooth daily running of our innovative Potions Experience (cocktails) and seasonal events. The AGM of this venue will get the benefit of a fun and varied role and lead a staff who run experiences that make our customers extremely happy and excited. A love of fantasy and magic would be a bonus, but not essential, and the most important thing here is experience and a hands-on management style. Main Duties Will IncludeOperations
Maintaining venue operations, the general experience and the atmosphere during service
Assist with cost analysis
Day-to-day runnings and maintenance. Adhering to company regulations and recommended service formats/procedures in order to deliver the high end product our patrons
Facilitating the appropriate “magical atmosphere” created by the staff and venue.
Management
Oversee day-to-day operations
Working closely with General Manager and Implementation Consultants to ensure smooth operations
Communicate policy and SOP's effectively
Maintain company standards
Oversight on all opening and closing procedures
Managing staff though their daily service routines
Knowledge of roles performed in the venue
Hiring
Taking appropriate disciplinary action when necessary
Ensuring staff are clocked in and out and arriving on time
Ensure staff well being
Being proactive when it comes to organization and prep
Customer Focus
Hospitality/customer driven individual
Ability field customer complaints and concerns and rectify situations.
Build relationships with the guests
provide a fun and engaging memorable experience for all guests
Experience in hospitality is a must and amazing customer service skills are essential ! If you have previous experience as a manager in hospitality and/or retail please apply with a cover letter stating why this position would be suitable for you. Please see more about the venue and what we offer at thecauldron.io Requirements
Previous experience in a similar role or as a GM in a high-volume restaurant is required.
Strong leadership qualities, demonstrated by the ability to manage multiple tasks simultaneously.
Strong knowledge of kitchen management , beverage production, and liquor laws and regulations.
Strong verbal and written communication skills, including the ability to effectively communicate product information to staff, guests, and customers.
Strong computer skills, Experience with Google Suite is a plus.