Job Title: Assistant Front Office Manager

Department: Front Office

Reports To: Front Office Manager

Job Type: Full-time

FLSA Status: Non-Exempt

Salary Range: $51,950. - $61,260. Depending on Experience

Boost your career here at the new Margaritaville Resort Cape Cod. Join our team for a journey filled with island fun, growth, and the spirit of optimal hospitality in an atmosphere of fun, sun, and good vibes. Our management specialists are responsive to the wishes and desires of our guests. They rely upon a strong professional hospitality foundation for building relationships that cultivate the Margaritaville Resort lifestyle for our guests, for life. The Margaritaville Resort Cape Cod selects only the most passionate and skilled hospitality professionals. We choose only the most passionate and skilled hospitality professionals, making us the Resort brand of the finest choice. Here our Team members are from diverse backgrounds, and we take great pride in aspiring toward career aspirations and work life and family balance are enhanced while being inspired to bring special moments to our guests and each other.

Summary

The Assistant Front Office Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. They ensure efficient guest registration, check-out, telephone, and other services. They handle all concerns that are escalated to management for resolution. And they ensure front desk agents are compliant with established standard operating policies and procedures. Assists in the training and hiring of Front Desk Agents.

Essential Duties and Responsibilities

· Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.

· Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

· Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

· Assist and make recommendations to the Front Office Manager in the areas of conducting performance evaluations, discipline, and SOPs as appropriate.

· Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.

· Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.

· Follow up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.

· Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.

· Ensure all Front Desk Associate duties are completed daily.

Education/Experience/ Qualifications

High School diploma or equivalent G.E.D, plus a minimum of two years of experience as a supervisor.

Knowledge/Skills

· Requires working knowledge of guest and hotel services, policies, or operations.

· Must have high school graduate-level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Physical Demands

· The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

· Ability to read written forms of communication and monochrome computer screen.

· Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.

· 80% of the shift is standing, bending/kneeling - repeated bending and kneeling required while filing.

· Mobility - must be able to reach all areas of the hotel to assist clients.

· Occasional carrying and lifting of files and office items up to 25 lbs.

· Environment: Work inside 95%

· Material/Equipment used: computer display, telephone.

· Prolonged standing at indoor, thermostatically climate-controlled workstation.

Benefits

· Medical, Vision, & Dental Insurance

· Referral Bonus Eligible

· Paid Time Off

· Hotel and other discounts

· 401K Retirement

· Pet Insurance

· Free Meals on Shift

· Holiday Pay

Job Type: Full-time

Pay: $49,854.00 - $58,057.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Food provided
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Hyannis, MA 02601 (Required)

Ability to Relocate:

• Hyannis, MA 02601: Relocate before starting work (Required)

Work Location: In person