In this customer-facing role, the Relationship Banker III will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location. The Relationship Banker III will also serve as a mentor to the staff in the RB I and II roles.

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy) Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures Performs banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption Safeguards customer trust by upholding duty of customer confidentiality Must comply with all required laws, regulations, policies and procedures Timely completion of all assigned learning activities Actively participate in Banking Center meetings and one-on-one coaching sessions Fulfills all Banking Center opening and closing activities Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner Proficient in determining customers’ financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial, Cash Management, etc. Works to develop and maintain a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs, including consumer, business, non-profit, retirement, digital banking, debits cards, etc. Assists customers in preparing loan applications for home equity products and other consumer loans Participation/volunteerism in community groups and events Additional duties as assigned Responsible for providing overrides and mentoring for RB I and II staff QUALIFICATIONS:

  EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)

  Bachelor’s Degree or equivalent experience in the financial services industry and willingness to pursue higher education Nationwide Mortgage Licensing System (NMLS) registration Notary Public commission

  KNOWLEDGE, SKILLS & ABILITIES:

  Ability to independently complete transactions and all platform services, including transactions, account opening (business and personal), home equity loans and lines, IRAs, etc. Ability to execute more complex account openings and transactions independently, e.g., business accounts, Ability to mentor RB I and RB II team members Demonstrated high level of judgement Demonstrated ability to fulfill the Banking Center opening and closing activities Minimum two years banking experience Proven customer relationship building experience Ability to act as Banking Center vault custodian Strong verbal and written communication skills Critical thinking, decision making and problem solving skills Must have cyber security awareness to protect the digital environment, the Bank, and customers

  COMPETENCIES:

  Financial Savviness (Conversant in all Business Lines) Problem Solving Relationship Building Skills Proficient Verbal and Written Communication Skills Critical Thinking Skills Courage Technology Savviness/Digital Enthusiast Financial Comprehension Adaptability and Flexibility Sales Aptitude Eager and Agile Learner

  PHYSICAL DEMANDS: (Physical effort generally associated with positions)

  Normal Physical Capabilities: Incumbents must be able to perform the following activities frequently or continuously throughout the workday as appropriate to the position: travel throughout the Bank’s primary and secondary market areas (which are beyond Cape Cod), bend, carry (one and two hands), collate papers, dial a phone, file records, hear at normal speaking levels, hold items with hands, lift up to 25 lbs., move throughout building, operate office equipment (fax, copier, phone, computer, etc.), computer input for extended periods of time, read English, see well enough to scan documents with detail, sit for up to two hours at a time, stand for short periods of time, speak on the telephone and in person, write with hand, and work at the Bank’s facilities. *Reasonable accommodation may be available for qualified individuals with disabilities

  WORKING CONDITIONS: (Typical working conditions with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position.)

  Internal -- work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings. External -- Some travel to remote Bank locations will be required; this will include some overnight travel, not to exceed 5%. Environmental conditions are regular office and branch locations of the Bank.