Service Industry Specialist Position

About The Candle Pour:

Welcome to The Candle Pour – Tampa Bay's premier custom candle experience. Established in

2019 by Misty and Dennis Akers, our family-owned business is dedicated to fostering an interactive and social atmosphere in the vibrant communities of Tampa and St. Petersburg. Our team plays a crucial role in maintaining the success and warmth of The Candle Pour brand. As our business continues to grow, we take pride in our commitment to providing an excellent work environment for our team, complete with ample growth opportunities.

Why Join Us?:

Join The Candle Pour, a dynamic experience in St. Petersburg, FL or Tampa, FL, where customers craft custom candles from over 100 scents. As a Customer Relations Specialist, you'll be the heartbeat of our brand, shaping memorable experiences for The Candle Pour community.

This role is more than a job; it's about engaging with customers, sparking conversations, and building connections. We seek individuals comfortable in a fast-paced atmosphere, adept at striking up conversations with anyone.

Your pivotal role ensures The Candle Pour is not just a place to shop but a space for creativity and social interaction. Join us in crafting moments and building connections at The Candle Pour! Please refrain from phone calls and reach out via email.

Job Type: Full & Part-Time Positions Available

Pay rate: $15 - $22/hour based on performance, experience, with gratuity & bonus opportunities.

Schedule: Flexibility Tuesday through Sunday between 9am-9pm.

Responsibilities:

• Crafting Customized Experiences: Take pride in providing exceptional customer service, guiding and assisting customers in the creation of their unique custom scent.
• Driving Daily Sales Success: Champion daily sales targets, contributing to both individual and team goals, ensuring our commitment to excellence translates into tangible results.
• Mastering the Art of Our Custom Scent Experience: Dive into the intricacies of our custom scent experience , becoming an expert who effortlessly navigates the process.
• Unleashing WOW Moments: Elevate customer experiences by consistently creating memorable WOW moments, leaving an indelible mark on every interaction.
• Dynamic Event Collaboration: Actively engage in communicating and forming partnerships with local businesses and individuals, both in-house and off-site, ensuring our presence is felt far beyond our storefront.

CANDIDATE MUST POSSESS THE FOLLOWING:

• Must have exceptional customer service skills
• Service industry experience
• Must work well in both team and individual environments
• Must have the ability to multi- task
• Must be able to work in a fast paced environment
• Must be detail-oriented while remaining customer focused
• Must have strong verbal and written communication skills
• Must have dependable transportation
• Must have proven success in sales and/or customer service
• Must have excellent listening skills
• Must be presentable with a friendly and outgoing personality

MINIMUM QUALIFICATIONS

• Must have a minimum of 2 years of relevant service industry or hospitality experience or customer service experience.
• Must have high school diploma
• Must be able to work during the hours of 9am to 9pm
• Must be available to work night, weekends and some holidays

The Candle Pour is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

We are a drug free employer and candidates must be able to successfully pass a background check.

Job Types: Full-time, Part-time

Expected hours: 15 – 40 per week

Available shifts and compensation: We have available shifts all days of the week. Compensation is $15.00 - $22.00/hour.

Learn more about us at www.thecandlepour.com.

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