Application Process

This position is open until filled. For full consideration, please submit an application, along with a cover letter and resume.

In your cover letter, please provide a detailed overview of your experience with box office operations or relevant event ticketing services. Highlight specific examples of how you have demonstrated leadership qualities, resolved challenging customer situations and implemented improvements to enhance efficiency and customer satisfaction. Additionally, describe your approach to providing lead work direction to a team of student assistants or other entry level workforce and how you would foster a positive work environment that encourages teamwork.

Please review the position description listed above for full scope of responsibilities and qualifications.

Job Summary

Available Shift

Tuesday - Saturday

Reporting to the Associate Director, Business Operations (Associate Director), the Ticket Sales and Operations Specialist performs varied administrative, technical and analytical duties and provides day-to-day administration to the Box Office in support of sales, operations, cash control and event management. Work involves independently planning and performing research and participating in the development, alteration, implementation and evaluation of the Box Office’s policies and procedures. The Ticket Sales and Operations Specialist is responsible for providing project/event leadership, lead work direction, and technical support to assigned student assistants, at various events and venues. The position involves interaction with all levels inside and outside the university, and may include dealing with sensitive and confidential information.

Key Qualifications

This position requires a bachelor's degree plus two years of university and/or performing arts venue ticket sales experience, including three years of progressively responsible experience in customer service, and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Experience with web-based ticketing software highly preferred. Intermediate proficiency with computers, Google Suite and Microsoft Office Suite (Word, Excel) is required. Advanced knowledge of AudienceView and PeopleSoft preferred.

Salary and Benefits

Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,170 to $4,998 a month. This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year and a Personal Holiday that may be taken any time during the year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer.

A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.

For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored.

Supplemental Information

Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. 

The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid-compliance-and-monitoring-office.

CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas).

Positions are posted for a minimum of 14 calendar days.

For questions related to the application process, please reach out to hr@sonoma.edu. The ADA Coordinator is also available (hraccommodations@sonoma.edu) to assist individuals with disabilities in need of accommodation during the hiring process.

Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/resources/fire-safety. The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu.