CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision of the Associate Registrar and Registrar, the Records and Registration Communications Coordinator will perform a wide range of written communications on behalf of the Office of the Registrar. The incumbent is responsible for communicating directly with students, the Office of the Registrar, other departments on campus, and third parties.

• Oversees intake and responses to student letter requests; tracking of letter responses to ensure adequate processing time and quality control is maintained; assures that copies of letter requests and responses are preserved in the student record archival system; maintains a detailed log of communications, along with an archived log of past communications.
• Provides high-quality support to students, staff, and faculty; manages student records including the various forms of enrollment, grade capture, records research and retrieval as well as building course history and fulfilling records requests from students, alumni, as well as other departments on campus.
• Coordinates with third-party sponsors that require frequent student record verifications in the form of letters/forms; arranges the authentication (fmr. “Apostille”) process for diploma and/or official transcripts for students going abroad for work or continuing their education; acts as an in-house notary, and coordinates with the student and appropriate management for whom the notary must be present to authenticate a signature.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/purn29m72ezwk6b9idkesu9t6q2fluf1

Qualifications

• Equivalent to five (5) years of full-time, progressively responsible administrative or technical office management experience in an administrative capacity exercising independent judgment and leading the work of others.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience.

Knowledge, Skills, & Abilities

• Thorough mastery of: office methods, procedures, and practices; and correct English grammar, spelling, and punctuation.
• Ability and specialized skills to: prepare letters, memos, and reports; transcribe minutes; make travel arrangements; analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions; apply judgment, discretion, and initiative in establishing priorities, providing follow-up and quality control.
• Ability to use judgment and discretion to act when precedents do not exist; understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
• Communicate effectively both orally and in writing; establish and maintain cooperative working relationships; effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations; operate standard office equipment and software. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.
• Ability to mediate difficult public interactions with tact and a spirit of professionalism.
• Computer literacy (database, electronic mail, word-processing, and spreadsheet applications in a PC windows environment) is preferred .

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: Administrative Support Coordinator / 1035 / 2
• The anticipated HIRING RANGE: $3681 - $4100 per month, dependent upon qualifications and experience. The salary range for this classification is: $3681 - $6034 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• This is a Regular position with a one-year probationary period. 
• May require occasional travel.
• No content is listed in the posting regarding telecommuting

General Information

• Applications received through February 5, 2024 will be considered in the initial review and review of applications will continue until position is filled.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.