Job Title: Natural Epicurean Supervisor
Job Pay Range: $20.00-$22.00 per hour inclusive of hourly pay rate service charge*

• $20.00-$22 .00 per hour based on a $16.00 per hour base wage service charge commission paid per shift; historically, this position averages service charge commission earnings of $5.00-$7.00 per hour. Service charges are commissions and will fluctuate based on events and time of year.

Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Food and Beverage team, you will direct and coordinate activities of café attendants and restaurant staff engaged in providing courteous and rapid service to customers by performing the following duties.
Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.
What you will be doing:

• Oversee daily operations in Natural Epicurean
• Assist in training and coaching the service staff.
• Schedule staff, assign stations, and cut labor accordingly as needed.
• Obtain items requested by customers and answer customer’s questions concerning merchandise.
• Strong understanding of ingredients, preparation methods and potential allergy triggers of products offered
• Observe customers to anticipate guest needs and to respond to any additional requests
• Investigate and resolve food quality or service complaints
• Utilize the AS400 system to order product and supplies. Assist to maintain accurate ordering logs.
• Maintain relationships with local vendors and delivery personnel.
• Set-up advertising displays or arrange products on counters or tables to promote sales
• Make sure prices displayed are correct in computer and on labels.
• Total price and tax on products purchased by customer, accepts payment and makes change
• Ensure the staff complete night audit reports and report tips as required by IRS by completing the tip report sheet on a daily basis.
• Order bakery and sandwich items weekly, and monitor their sale levels daily by working closely with the chef.
• Make sure opening and closing procedures are completed according to the side-work manual
• Conduct monthly Food and Beverage/Retail inventory
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:

• Bachelor’s degree from a four-year College or University preferred; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with order processing, conducting inventory and tracking in a database
• Directly supervise employees in Natural Epicurean. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
• Valid Driver’s License preferred.
• Any employee driving a Broadmoor vehicle must be 18 years or older
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members who are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

The application deadline for this position is April 19th, 2024 to be considered. We encourage applicants to apply early for full consideration and this posting will remain open until filled.