2 Director, Technology Service Management (ITSM) Jobs in Philadelphia, PA
The Brixton Group is Hiring a Director, Technology Service Management (ITSM) Near Philadelphia, PA
- Responsible for the creation of a culture of technology service excellence, delivering the best client experience possible.
- Serve as the driving change agent committed to service, continuous improvement, quality, and value.
- Serve as the owner and leader of the service catalog, end-to-end service designs, service delivery processes and execution, service management, measurement, and reporting, and continuous improvement of all aspects of ITSM processes.
- Oversee and optimize the performance of our technology service desk, ensuring timely resolution of incidents, and enforcing the standard of “no problem twice”.
- Leverage ITIL and Six Sigma principles to evangelize the tenets of the Service Experience.
- Maintain a deep knowledge of IT Service Management and identify opportunities for process adoption, enhancement, and improvement of Catalog, Incident, Major Incident, Request, Problem, Change, and Knowledge domains.
- Lead the definition data-driven effective SLAs, SLOs, KPIs, and Metrics. Delivers effective and actionable reporting.
- Ultimate point of contact for escalation of Service Management process-related issues, highly engaged with and responsive to key stakeholders.
- Bachelor's degree required; MBA or relevant advanced degree desirable.
- 5 years of leadership experience in an IT Service Management function
- ServiceNow experience highly preferred.
- ITSM certification preferred. Six Sigma methodology Greenbelt is preferred.
Job Summary
Full Time
Retail
$187k-248k (estimate)
05/22/2024
07/16/2024
brixton.com
OCEANSIDE, CA
25 - 50
2004
DAVID STODDARD
$5M - $10M
Retail
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About The Brixton Group
Founded in 2004, Brixton is the collaboration of three friends who wanted to convey their lifestyle through unique products. Based in Oceanside, CA, Brixton manufactures a full line of apparel, headwear and accessories and is distributed in over 30 countries. The clean, classic design of the Brixton collection has a modern yet timeless feel and each piece is constructed with the commitment to bringing customers quality product theyll want to hold onto forever. For more information on Brixton visit www.brixton.com. Brixton is an Equal Opportunity Employer. For employment inquires please contact... our human resources department at hr@brixton.com. Connect with Brixton: Instagram.com/brixton Twitter.com/brixtonmfg Facebook.com/brixton Pinterest: Pinterest.com/brixton
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