Company Philosophy

Arrow Senior Living Management wants every person who chooses to join our team to understand that they play a very important part in a much larger story of residents’ lives. It is our hope that Arrow team members create joy-filled memories with this respected generation. And because there is no greater gift that someone can give than their time, we thank you for your generosity.

Key Accountabilities

Duties

This position description is designated to outline primary duties, qualifications, and job scope, but not limit the individual or the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

• Travel to communities in assigned territory to cover shifts as needed.
• Present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident’s needs.
• Familiarize yourself with residents of the Community, including each resident's name, interests, hobbies, and food and beverage preferences.
• Provide exceptional customer service.
• Use or wear required equipment and protective devices and clothing.
• Promptly and respectfully follow all direction from the managers and supervisors.
• Provide prompt, polite, and professional service to residents.
• Assist residents and team members with beverages, salads, soups, desserts, and other service needs; always use serving trays provided to serve dishes and beverages as well as when bussing tables to minimize breakage of such items.
• Pre-bus tables and clean and wipe down and promptly reset tables with utensils, chinaware, silverware, and glassware as residents leave dining room.
• Complete daily cleaning duties as scheduled and requested.
• Set tables, refill all condiments, and follow cleaning procedure after every meal.
• Set up and replenish salad bar, bistro, beverage, and service stations.
• Assist cook with minor preparation.
• Maintain professionalism when interacting with all current and prospective residents and team members; address resident concerns in a caring manner.
• Participate in all required training and competency programs offered by employer at home base community, including Adult First Aid.
• Perform other duties as assigned.

• Candidate must be at least eighteen (18) years of age.
• Shall have a high school diploma, or equivalent.
• Must be able to travel to multiple Arrow communities within assigned territory.
• Able to read, write, understand, and communicate in English.
• Possess clear verbal and written communication skills.
• Positive and energetic attitude.
• Professional in appearance and conduct.
• Possess sufficient computer skills to be able to print documents and enter information into resident records.
• Mature interpersonal skills to work effectively with coworkers.
• Must be criminally cleared.
• Be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening.
• Must have dependable transportation and be able to work varying hours as needed, including a minimum of every other weekend.

Physical Requirements