24 Days PTO! - Use it, Cash it, Roll it overPotential Company BonusesTuition Reimbursement 401k Retirement PlanHealth Insurance (Medical, Vision, and Dental)Healthcare and Dependent Care FSAShort and Long-Term DisabilityEmployee Assistance Program (EAP)Basic Life InsurancePosition Overview Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment. This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection.As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. Must have excellent customer service skills and must be able to work varied hours including working weekends. While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours’ notice. Essential Functions Greeting Donors and Guests:Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambienceGenuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable actIdentifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experienceDonor Eligibility:Assesses donor eligibility by performing computer verificationScreens prospective donors through medical history, mini physical, and testing resultsProvides educational materialDonor Collection:Performs the donor health history and physical assessment according to current standard operating proceduresSelects proper material for blood collectionEscorts donor through next phase of collection and ensures proper handoff to collections team memberMaintaining Store Front Impression:Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformancesLiaising with Donors and Guests:Communicates the TBC vision of donor experience to patronsCapable of conveying the organizational valuesCapable of conveying the operational missionEngages donors in conversation and makes them feel importantStays “close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstanceReports to management all observations that may tarnish a donor’s experience. Immediately contacts management if the donor appears disgruntled or unsatisfiedExtends appreciation and gratitude to donorsCompletes TBC Donation Experience TrainingOperational Responsibilities:Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficientProvides professional, courteous, and prompt servicePerforms reception and telephone duties as assignedPerforms donor collection support tasks (as indicated by appropriate training and release-to-task)Stocks donor screening roomMiscellaneous:Participates in TBC sponsored blood drives and other special eventsOther duties as assigned or requiredMinimum QualificationsHigh School Diploma or GEDCustomer service experience preferredValid Driver’s License with no major infractions and dependable transportationAbility to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workersAbility to work with all levels and in a diverse work environmentAbility to establish and maintain effective working relationships with staff, management, and peersPhysical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting and/or pulling/pushing up to 50 poundsSitting, standing, or walking for an extended period Bending and twisting