The Bark Shoppe is a fast-growing pet care company, and we're looking for a passionate individual to join our team as a Client Concierge. We are hiring at our location in Harlem, NY.

The Bark Shoppe was established with “Your Pet. Our Priority” as its North Star. We are 100% committed to our customers, their pets, our staff, and our community. Our products and services are based on the expertise of leading pet care professionals. We’re a growing team that values differences, celebrates innovation, and welcomes all!

We believe in you, and we are here to support you every step of the way. Working here is a vibe—and all are welcome. At The Bark Shoppe, anything is pawssible.

A Day In The Life:

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is - check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll not only communicate with the dog(s), but also have a lot of interaction with pet parents. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget - you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

Benefits

*Tips *Employee Assistance Program *Professional Development training

Responsibilities

• Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
• Answer all incoming calls, respond to voicemails and emails.
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage credit card transactions and reporting/reconciling
• Gets to know clients and their pet’s names on a regular basis
• Obtain all information related to a pet’s visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into computer systems.
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
• Verify vaccination records from veterinary offices and input into the computer.
• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
• Notifying manager on duty or ordering when levels of inventory are low in the following areas:
• Retail
• Cleaning products for lobby areas and office supplies
• Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
• Consult with other departments

Work with a team who all exemplify these qualities (Qualifications):

*A passion for animals and animal care, especially dogs. *MUST have 1-2 years experience working in daycare & boarding facility *Is knowledgeable in animal behavior to ensure their safety. *Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. *Customer Service Oriented - Ability to take care of the customers needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. *Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. *Must be able to multitask and be very detailed oriented. Must be able to start and stop work. *Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. *Conflict Resolution - Ability to handle conflict with tact and diplomacy *Good team work and willingness to assist other departments as necessary *Cheerful, friendly, positive team-oriented attitude *Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. *Reliable, punctual, and dependable *Ability to work a flexible schedule, including holidays and weekends *Ability to take direction well and apply it independently *Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound *Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently *Physically able to handle dogs of all sizes and to lift up to 60 lbs. *Other duties as assigned.

We are looking forward to receiving your application. Thank you.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $18.00 - $19.00/hour.

About The Bark Shoppe: EmBARK On A New Journey: The Bark Shoppe is a fast-growing pet grooming company, and we're looking for passionate individuals to join our team. We believe in growing with our team and rewarding them when they deliver results. We provide professional development opportunities, including media and training tools to help grow your personal brand as a groomer. Our collaborative environment provides direct access to our leadership team. We pour the love we receive back into our community whenever we can. Our partnerships include #TakeCareofHarlem and Low-Cost Vet Care Clinics through the ASPCA. In addition, we are always looking for ways to support and get involved with other organizations — all paws on deck! We believe in you, and we are here to support you every step of the way. Working here is a vibe—and all are welcome. At The Bark Shoppe, anything is pawssible. Pawesome Benefits: Amazing discounts on all products and services Opportunities for professional development and growth Access to top-tier grooming education and training program Support from a professional and innovative team Learn more about us at www.thebarkshoppe.com.

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