Loan Operations Supervisor.docx

At The Bank of Elk River, our passion is people. Our employees, our customers, and our community are the reason we love to come to work each day. We know that when people come together with a shared vision, amazing things happen. We are a company of ambitious, tireless people working together to build a better financial future for our customers and our communities.

Being in business for more than 135 years means we know what we are doing, and we do it well. We are constantly challenging ourselves to deliver better, faster, and more meaningful, personalized services. Our customers know our name and we know generations of business owners. We are committed to making a difference in our customers' lives through our unceasing pursuit of innovation and transcendence.

People join the Bank of Elk River for the opportunity of a new job but stay because they have found a dynamic, challenging career. Discover what is possible for you at The Bank of Elk River!

SUMMARY

This position will serve as the lead within the loan operations department. Responsibilities will include implementing operational strategies and providing overall direction and coordination of the loan operations systems and processes with a culture of collaboration and communication. This position will work closely with the Director of Operations to continuously improve loan systems, workflows and procedures while ensuring the team provides exceptional customer service to both internal and external customers.

SUPERVISORY RESPONSIBILITIES

Provides leadership to the Loan Operations Department, including mortgage, consumer, and commercial loan support. Responsible for the overall coordination and evaluation of the department, which includes planning and directing work, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems. Continually works to improve leadership skills and takes responsibility for employees’ activities.

QUALIFICATIONS

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the loan operations department ensuring all employees support company growth objectives through efficient workflow, quality operational procedures and strong administration support to the lending staff.
• Coordinates and performs daily loan operations tasks with a focus on timely completion, quality control, and completion of the loan operations Internal Control Program. Ensures proper segregation of duties, develop, and maintain consistent workflows for all stages of loan file management.
• Uses a strong knowledge of loan documentation and loan processing to administer the loan platform and collaborates with the Director of Operations on core loan parameter changes. Contributes to the review and recommendations of operational systems and procedures.
• Works with system providers to utilize applications to the fullest capacity, streamlines processes and procedures, ensures accuracy and compliance. Analyzes, prepares, and trains on periodic updates to system software. Verifies that any enhancements are working correctly. Assists with system parameters and design to meet the needs of multiple departments.
• Maintains up to date knowledge of mortgage, consumer, and commercial lending practices, including, but not exclusive to loan policies and procedures, to help identify issues and problems before they occur. Ensure loan processes and procedures meet bank standards and regulatory requirements.
• Ensure routine check back and review processes are completed and documented.

EDUCATION/EXPERIENCE

• Associates degree (AA) or equivalent from a 2-year college or technical school preferred and a minimum of 5 years related banking and supervisor experience.
• Jack Henry systems experience including core systems preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands, and use computer for extended periods. This employee may occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with The Bank of Elk River’s “Code of Ethics Policy.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies, and procedures that are appropriate for his/her position. Each employee must also comply with consumer protection laws that relate to his/her position.

The Bank of Elk River seeks individuals who share our core values of customer service, loyalty and integrity. We are a community bank where our customers know they can count on our staff for experience, knowledge, and superior service to meet all their banking needs. The Bank of Elk River is an Affirmative Action-Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.