Description

Staff Member’s Role:

Work with the management team and co-workers to fulfill the Credit Union’s mission. Commit oneself to working to the best of your ability in both an individual and team environment.

Job Summary

Provide personalized banking services to members. Develop and maintain strong member relationships, assess needs, and sell Credit Union products and services. Ensures the highest level of quality service is provided to existing and potential members. This position involves extensive telephone interactions with members.

Essential Functions

• Build a long-term financial relationship with each member through active participation in the Credit Union’s consultative service culture initiatives. Engage with members through various channels to identify potential needs and offer matching solutions that meet those needs.
• Assist members with the following services, including but not limited to; opening and closing of various deposit accounts and services, processing of loan requests, processing account servicing requests, process account maintenance requests.
• Perform traditional teller functions such as cash drawer balancing and processing member transaction requests such as deposits, withdrawals, payments, and transfers.
• Maintain a comprehensive understanding of all delivery channels, in an effort to drive member utilization and engagement (online banking, mobile banking, branch, phone, ATM, etc.).
• Consistently participate in various outbound initiatives to both develop new relationships and grow existing ones. Including but not limited to; outbound engagement, networking, referral generation, member onboarding, and more.
• Achieve both individual and branch goals as set forth by management. Provide exceptional member service by promptly and efficiently processing member requests, ensuring member calls are returned same day, remaining the point of contact for requests processed in other departments, and ensuring to follow through and follow up with members after the request is completed.
• Assist the branch supervisor in ordering and auditing cash and money orders, official checks and settlements of vault and ATM, and other branch related operational tasks.
• Adheres to proper regulatory compliance, follows departmental policies and procedures, completes compliance training as assigned. Demonstrate the ability to make sound decisions. This may include making on-the-spot decisions regarding member transactions; weighing member satisfaction issues with the Credit Unions exposure to loss or fraud and the ability to think through and rationalize decisions.
• Provide support to inter- and intra-departmental staff as needed. Including but not limited to having flexibility with general scheduling, covering other branches and/or departments, and assisting with other assigned tasks or responsibilities as needed. Demonstrate composure, sensitivity and professionalism in all interactions with members and colleagues alike; always represent the credit union in a positive and professional manner.

The Atlantic strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and comprehensive total compensation package including competitive pay, target incentive, medical / dental / prescription coverage, 401(k) plan (with up to 6% match), and generous paid time off. As an The Atlantic employee you are eligible for discounts on our products and services and earn paid time off for volunteering. In addition to these benefits, The Atlantic provides educational and developmental opportunities as well as access to our formal Tuition Assistance Program

Requirements

• Minimum high school diploma or GED equivalent.
• At least two (2) years in a financial institution with similar job functions, or relatable experience.
• Strong interpersonal skills (oral and written communications), active listening, positive attitude, deportment.
• Proficient in computer software MS Excel and Word with the ability to learn new software programs as require