The Associated Jewish Federation of Baltimore is seeking a full-time Gift Card and Database Assistant. This position is responsible for providing customer service, taking orders, processing requests, and generating reports for our gift card program. This role serves as the voice of the organization to donors, answering calls and responding to donor inquiries and interfaces with internal staff in other departments. This position is also responsible for maintaining donor records in our database as well as light reporting. Essential Job Functions: Responsibilities include, but are not limited to: Write and print personalized gift cards based on phone calls, emails, and online entries from community members.Send memorial cards from The Associated to families that have experienced a loss.Keep track of special fund donations and send letters to donors.Process letters acknowledging donors’ gifts.Data entry and data maintenanceSuch other duties or tasks to assist the department or organization as the supervisor may deem necessary.Skills and Requirements: Excellent customer service skillsPleasant and clear phone voiceDetailed oriented Working knowledge of Microsoft Excel, Word, and OutlookExperience with Blackbaud CRM or another constituent database a plus.High School Diploma or equivalent Compensation & BenefitsSalary Range: $ 40,000 - $42,000 and is commensurate with experience.Application Process – Electronic submissions are preferred.Benefit & Perks: The Associated offers a hybrid work environment that supports professional development and collaboration. We offer a comprehensive benefits package, including health insurance, 401(k) employer match, life insurance, Long Term Disability (LTD), Flexible Spending Plan, paid parental leave, holiday pay, tuition reimbursement, wellbeing programming and a complimentary membership to the Jewish Community Center. We also make work/life balance a priority by offering generous vacation and sick time. This job ad is not intended to be all-inclusive, but to describe the general nature and level of work to be performed.The Associated is proud to be an equal opportunity employer. In keeping with our Jewish values, The Associated supports a thriving Baltimore that celebrates diversity and appreciates the unique combination of gender, race, age, religion and ethnicity, sexual orientation, intellectual and physical disabilities, and special qualities that each resident adds to the fabric of life in Baltimore. We welcome everyone interested in our mission to join us. If you require accommodations, please contact us, and we will make every effort to meet your needs.