Description

ORGANIZATIONAL SUMMARY: 

The Arc San Francisco is a non-profit service and advocacy organization for adults with autism, Down syndrome, cerebral palsy, intellectual and developmental disabilities and their families living in San Francisco, Marin and San Mateo counties. We currently serve a varied group of over 750 clients who, despite their diverse backgrounds, ages and disabilities, are all similar in their desire to live a life of greater self-determination, dignity and quality. Our goal is to provide support that enables people with developmental disabilities to maximize their potential, live meaningful lives and become integral members of the community. To that end, we provide a range of services relevant to all areas of adult life, from independent living support, continuing education and skills building to employment training and creative expression. As a true community partner, we believe in educational outreach, the power of business partnerships, and the importance of being a reliable resource for families, supporters, public policy makers and all those who share our vision of creating a more informed, diverse and inclusive society.

POSITION SUMMARY: 

The Agency Wide Floater is responsible for work with participants and participant partnerships throughout community sites and in their homes.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Participates in cross training and fills in for staff at various programs, in client homes (including bathing and toileting), and work sites as assigned. Assignments based on agency need.

• Checks the Floater calendar for their daily assignment, which is subject to change at any time. 

• Checks emails for “Floater Change Alerts” that notify All Service Managers and All Floaters of Floater assignment changes. 

• Is alert and responds to texts or phone calls from Service Managers, reaching out to inform them of assignment changes. 

• Arrives on time and stay for the entire Floater assignment. If unclear about expected working hours, clarifies with Service Manager prior to leaving for the assignment.

• Participates in training for assignments at sites identified as requiring prior training. Note: Floaters are not trained on all volunteer sites, only specific sites where it is deemed necessary.

• Accepts assignment for the day. If Floater has concerns about their ability to fulfill the requirements of the assignment, the Floater is expected to speak to the Service Manager, Associate Director and/or Program Chief about their concerns and accept re-assignment. 

• Ensures they have the phone number of the Service Manager to whom they are assigned for the day, before leaving for the assignment. 

• Contacts the Service Manager with any questions during the course of the assignment.

• Accept assignments in all of the following departments: Residential Services, CCS-Education, CCS Enrichment, Art Reach, and Employment Services. Assignments primarily in San Francisco, but may also in San Mateo, Marin, East Bay counties.

• Is prepared to work a minimum of 7 hours (including breaks) in a day. Floaters may be assigned to do additional work to actively fulfill their 35 hour/week.

• Completes all participant tracking requirements as assigned (e.g., daily tracker, weekly goal tracking, etc.) 

• Completes timecard so that it accurately reflects the department within which they worked each day. There will only be one department charged daily. 

• Assists in start-up of new community sites.

• Performs assessments and mobility training for clients as assigned. 

• Participates in case reviews for clients as assigned. 

• Implements client IPP/ISP and behavior plans as written. 

• Provides direct services/training to clients when staff are absent. 

• Assists team managers in completing special projects as communication with employers, families, care providers and case managers. 

• Attends meetings, conferences and trainings as assigned. 

• Provides coverage for staff during Prime Time periods; Floater able to take time off based on their Seniority status with the union. 

• Other responsibilities as assigned. 

Qualifications

KEY COMPETENCIES

To perform the job successfully, an individual should demonstrate the ability to exhibit the following competencies: 

• Communication: Speaks clearly and effectively, is thoughtful, persuasive; writes clearly and informatively; varies communication style to meet need of audience 

• Knowledge: Possesses technical knowledge required to do the job including knowledge of public health and/or working with the developmentally disabled population.

• Judgment: Exhibits sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles 

• Adaptability: Adapts to changes in work duties and organizational structure 

• Problem Solving: Identifies and resolves problems in a timely manner, works with others to solve complex problems

• Customer Service: Ability to work comfortably with diverse populations, with sensitivity to issues concerning developmental and all disabilities. Responds efficiently and cordially to requests for service and assistance interdepartmentally 

• Professionalism: Reacts well under pressure; treats others with respect and consideration; follows through on commitments. 

• Dependability: Completes tasks on time; takes responsibility for own actions; can be relied upon 

• Strategic Thinking: Develops strategies to achieve organizational goals; identifies external and internal issues and opportunities; adapts strategy to changing conditions 

• Acumen: Understands implications of decisions on other areas of the Foundation; displays orientation to non-profit environment; aligns work with strategic goals 

• Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others 

• Proficiency: Working knowledge of all standard business tools including MS Office products, experience with Internet research 

• Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; develops innovative approaches and ideas 

• Professional Expectations: Demonstrated ability to fulfill The Arc’s professional expectations of accountability, active collaboration, commitment, communication, diversity and professionalism 

EDUCATION AND/OR EXPERIENCE: 

• One year's experience working with individuals with developmental disabilities preferred. 

• Bachelor’s degree with major emphasis in social services/special education preferred.

• Excellent organizational and time management skills. 

• Valid California Driver’s license, safe driving record and acceptance as a covered driver by The Arc’s auto insurance company. 

• Ability to operate a motor vehicles, use public transportation, and use ride transportation services.

Valid CA driver’s license and clean driving record.

PHYSICAL DEMANDS: 

Repetitive key board use, phone use, walking, standing, bending stooping and direct client interaction. Ability to push wheelchair. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT: 

This position is primarily located at 1500 Howard Street, San Francisco, however, may require traveling to other Arc San Francisco locations for work assignments and off-site meetings as required by the job. 

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: 

We will consider qualified candidates with criminal histories in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. 

The Arc San Francisco is an Equal Opportunity Employer