The Arc of San Antonio

Support Service Initiatives Coordinator

Job Description (FLSA Exempt)

The Arc of San Antonio is a non-profit social service organization whose mission is to enrich the

lives of individuals with intellectual and developmental disabilities (IDD) and the families who

care for them. We are seeking a knowledgeable and caring person to join our service

coordination team.

Job Function: Serve as a full-time support services initiatives coordinator for the Family

Support Services program. Assist individuals and families in accessing local community

resources and participating in ALL and AACN Collaboratives.

Immediate Supervisor: Director of Family Support Services

Primary Work Hours: Forty hours per week. Standard business hours are Monday-Friday, 8:00

AM – 4:30 PM, with flexing of hours as conditions demand. On site and remote work schedule

to be determined by program director.

Minimum Education and Experience

• Bachelor’s degree in Social Work, Psychology, Education, or a related field with a minimum

of two years’ experience in the field of social services and developmental disabilities

Responsibilities:

• Assist in scheduling meetings with families/primary caregivers via phone, zoom or on site as

needed for Case Manager of the Day (CMD) and MAC referrals.

• Provide parents/primary caregivers with information regarding funding and community

services (SSI, Medicaid Waiver Programs, AACOG, recreation, residential, vocational,

transportation, respite care etc.).

• Maintain documentation of program data; Access, ALL, AACN, MAC

• Acts as a ‘Super User” for Autism Lifeline Links (ALL) and Alamo Area Community Network

(AACN) Collaboratives.

• Responsible for following up with participation into ALL and AACN Collaboratives.

• Upon obtaining authorizations, enroll individuals into ALL and AACN

• Keep staff updated on any changes with ALL and AACN.

• Responsible for data entry of resource and referral data into Access database.

• Attend a minimum of 15 hours of CEU training annually.

• Demonstrate knowledge of the array of community programs/services, funding options for

individuals with intellectual/developmental disabilities and/or their families.

• Assist in the planning and implementation of the parent training sessions and participation in

community resource fairs.

• Other duties as assigned.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office and Google applications

• Familiarity with community resources available to the community with intellectual and

developmental disabilities

• Written and verbal fluency in Spanish

• Ability to utilize software and work with databases, some experience preferred

• Ability to multi-task, meet pressing deadlines and anticipate needs

• Ability to maintain confidentiality

• Ability to work independently and autonomously

• Ability to meet deadlines and work with others

• Excellent verbal, written, and in-person communication skills

• Excellent planning, organization, interpersonal, and customer service skills

• Excellent problem solving and attention to detail

• Valid Texas driver’s license and proof of auto insurance.

Compensation: $45,000 to $50,000 annually, plus benefits including paid time off, paid

holidays, medical, dental, and other group insurance.

The Arc of San Antonio is an equal opportunity employer/program. Auxiliary aids and services

are available upon request to individuals with disabilities. The position will close when filled. To

Apply please submit your resume via really.