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POSITION OVERVIEW:
The Case Management Specialist supports residents at Les Marquis and Banyan House move toward self-sufficiency and secure a more permanent place to call home. The Case Management Specialist strives to provide a high level of customer service to our residents at all times and executes operational tasks while on site. The goal of the Case Management Specialist is to ensure the security and safety of the site and its residents, carry out shelter guidelines and schedules, handle crisis situations, and assist residents as needed. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.
We are currently seeking candidates for the following shifts:
Monday-Thursday 7:00 a.m.-11:00 a.m.. (Hours may vary based on program needs)
Essential Job Functions and Responsibilities:
Case Management
Screen applicants via phone interviews; record documentation; refer to Program Manager/Program Lead as appropriate.
Conduct intake interviews; complete intake/exit and HMIS documentation for program entry and exit.
Research and provide referral sources for residents.
Assist residents on accomplishing weekly Action Plan goals established with Program Manager/Program Lead; collect all documentation as needed; record daily plans and activities in case notes
Respond to resident requests; provide guidance and direction to residents in support of their action plans
Complete follow-up forms for former resident calls as received
Maintain resource binder with up-to-date materials as received
Maintain Master Log binder with updated forms
Make copies of forms needed for day to day operations and case management
Document case management services and complete service log
Responsible for entering data, recorded on HMIS Intake and Exit Forms for all residents.
Enter data in appropriate logs and records (daily entries in logs and case files, waiting list, donations records, etc.)
Handle crisis situations: illness, emergencies, etc.
Monitor resident signing in and out of facility, and meal logs
Receive, sort and store/dispense donated items; fill out donation paperwork
Perform building security and cleanliness checks; inspect common areas, doors, windows, alarms as scheduled
Inspect and sign off on resident chores
Carry out facility guidelines and schedule
Accomplish all items on daily shift checklist
Provide child care (usually with assistance from volunteers and Activity Leaders) when parents are in life skills classes
Maintain kitchen area as specified on shift checklist
May support in preparing breakfast/dinner for 20 residents. Follow FESCO guidelines on cooking healthy meals.
Check off meals in the roster and ensure that residents sign up for meals and saved plates.
Other
Facilitate or lead life skills workshops for residents
Attend trainings and participate in events relevant to key responsibilities
Track and regularly report on key metrics for responsible function areas
Leads and collaborate on special projects related to agency objectives as appropriate
QUALIFICATIONS & EXPERIENCE:
High School Diploma or equivalent Required
Minimum 1 year of experience working with individuals and families in crisis, homelessness, substance use, and/or mental health issues.
Spanish bilingual preferred
Experience working in an outreach, shelter, drop-in, or residential setting preferred.
Willingness to be flexible with work schedule (weekends may be required for special events/coverage support).
TB tested (Tuberculosis Cleared)
ServSafe Food Safety Certification within 30 days of hire (La Familia will provide)
CPR and First Aid Certified (La Familia will provide)
Proficient computer skills (Excel and MS Office)
Clean DMV record, reliable transportation, valid and current insurance and Driver’s License required
Non-Profit and Community Based Organization experience highly desirable.
Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
Thinks independently and can make informed decisions when needed.
Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties.
Proficient using MS Office products, particularly Word, Excel, Outlook and PowerPoint.
Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
Valid CA Driver’s license
Auto insurance: Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.
Current state-mandated guidelines require employees in this position to be fully vaccinated against COVID-19, including booster shots. Accommodations may be available as required by law. Applicants who are offered a position will be asked about their vaccination status and applications will be required to provide proof of vaccinations against COVID-19 including booster shots. The agency can provide accommodations as required by law in certain circumstances.
Other
$89k-107k (estimate)
02/18/2024
05/13/2024
The job skills required for Case Management Specialist-PT include Case Management, Mental Health, Customer Service, CPR, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Case Management Specialist-PT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Case Management Specialist-PT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Case Management Specialist-PT positions, which can be used as a reference in future career path planning. As a Case Management Specialist-PT, it can be promoted into senior positions as a Case Management Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Case Management Specialist-PT. You can explore the career advancement for a Case Management Specialist-PT below and select your interested title to get hiring information.