Asheville Treetops Adventure Park/KidZip Guides are responsible for the daily operations of Treetops Park and KidZip. This is a customer-facing position and includes preparing the park each day for Guests and guiding them through their experience at both parks. Guides are responsible for welcoming the Guests, teaching them how to operate the equipment and interact with the courses correctly, and assisting them with any additional help they may need. Additional help could range from coaching from the ground to an aerial rescue. Guides are also accountable for keeping the parks in top condition, including inspecting the courses in the morning, picking up trash, weeding or raking leaves, and ensuring guests are using the equipment correctly and safely.

The Guides work as a team each day to ensure that everything runs smoothly, and support each other by being detail-oriented, positive, and friendly. Above all, it is the Guides’ responsibility to help our Guests have a positive and memorable experience at the Treetops Adventure Park and KidZip. This position is a great entry-level position to the outdoor industry, but will also provide experience and growth in many skills that are transferable to all industries.

Dates of Employment

The Treetops Park and KidZip are open year-round, however, we begin hiring for full-time and part-time positions in mid-February. Full-time positions are available from March to August, with the possibility to extend the contract through November. We do multiple waves of hiring, but training will typically occur at the beginning of March and mid-May. Hourly wages are dependent on experience, with starting wages between $12-14. There is also an opportunity for gratuity, upward mobility, and growth in your position, such as cross-training or becoming a Lead Ranger.

Responsibilities:

• Comply with staff core competencies, including respect and empathy, teamwork, guest service, communication, risk management, and dependability as laid out in the overview above.
• Assist in the daily operations of the Treetops Adventure Park and KidZip.
• Be aware of industry standards and local operating procedures and operate in compliance with those. Identify potential risks and manage them appropriately.
• Work with co-Guides and staff to facilitate park activities in a safe, timely, and professional manner.
• Complete daily inspection of park facilities and equipment and submit reports on time.
• Fit harnesses and helmets correctly during gear-up and supervise the use of all personal safety equipment during activities.
• Provide excellent guest service and communicate clearly and effectively with Guests.
• Conduct participant ground school that emphasizes important park rules.
• Give clear instructions on how to complete any and all elements and respond promptly to any emergency situations that arise.
• Manage time well to ensure smooth daily operations.
• Assist Guests in choosing courses so they are able to achieve their goals in the allotted time.
• Be efficient in the transition time between tours by resetting the park equipment, sanitizing gear, etc.
• Help to maintain Adventure Center of Asheville facilities and equipment.
• Attend ongoing in-service training and staff meetings.

Minimum Requirements

• Must be at least 18 years old.
• Must be eligible to work in the United States.
• Current certification in First Aid and CPR, or ability to obtain before the first day of work.
• Willing to work weekends, holidays, long hours, and irregular shifts
• Must enjoy working with children and families.
• Able to be part of a team.
• Able to work at heights and in all weather conditions.
• Capable of completing park training to the satisfaction of trainers and supervisors.
• Able to stand for long periods of time.
• Able to lift 50 lbs.
• Excellent powers of observation

Desired Competencies

In addition to the core competencies listed above, Treetops Adventure Park/KidZip Guides must display the following competencies:

• Problem Solving/Judgement – Able to analyze a situation and find the best path forward, and know when to ask for help.
• Adaptability – Accept and readily adapt to changing plans, priorities, and situations; display the flexibility to new perspectives, ideas, and mindsets of others.
• Positive Attitude – approach others in a pleasant and upbeat manner; maintain enthusiasm when faced with adversity.
• Patience –display understanding, kindness, and acceptance of difficulties or difficult situations while maintaining an even temperament. Understand that each individual will face their own challenges and can empathize
• Child and Adolescent Knowledge – Aware of how children and adults face challenges in different ways and understand how to modify instructions to fit all ages when necessary.