Job Summary and Mission

This job contributes to the success of Wolfgang Puck Coffee by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality.

Through a commitment to operational excellence, they work together as a team to create a superb experience for their customers and one another.

The incumbent is responsible for modeling and acting in accordance with the Club's guiding principles.

Summary of Key Responsibilities

Coffee Expert & Brand Ambassador :

• Provide unique coffee forward experience for every customer
• Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)
• Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follows health, safety and sanitation guidelines and standards
• Contributes to positive team environment
• Maintains regular and consistent attendance and punctuality

Service :

• Anticipates customer and store needs by constantly evaluating environment and customers for cues
• Delivers exceptional customer service to all customers
• Responsible for total service, including table service
• Support Roastery and Reserve events model and events execution

Sales :

• Maintain knowledge of 100 unique Roastery & Reserve products
• Engage customers and leverage selling skills

Operations :

• Operate in environment with rapid innovation with minimal turnaround time from innovation to product and service delivery to the customer
• Follows operational policies and procedures, including those for cash handling and safety and security.
• Maintain a clean and organized workspace so that partners can locate resources and product as needed

Qualifications - External

Basic Qualifications :

• Ability to bend, twist, squat, reach, crawl, push / pull, climb stairs, and stand without limitation and for long periods of time
• Ability to carry 35lb on a consistent basis
• Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality)
• Reading, writing, and oral proficiency in the English language
• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays

Preferred Qualifications

• 1-2 years of specialty retail sales experience
• Ability to carry and balance a tray
• High attention to detail with the ability to multitask and prioritize effectively
• Ability to learn quickly
• Ability to read customer cues and curate an immersive experience based on customer needs
• Strong interpersonal skills
• Ability to build relationships quickly
• Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift
• Ability to memorize complex menus, ingredients, beverage & food builds
• Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed
• Job Location : Elizabethton, TN

Last updated : 2024-04-30