JOB DESCRIPTION

POSITION TITLE: Operations Coordinator

DEPARTMENT NAME: Operations

REPORTING TO TITLE: Operations Supervisors/Managers, Operations Manager;

Branch Manager

GENERAL DESCRIPTION

The Operations Coordinator (OpsCo) position is responsible for the daily pick up and delivery coordination of customer’s service requests; to drivers, assisting driver load out in the warehouse, making sure the floor is clean and ready to receive next day’s freight after load out, and monitor the progress of all e-comm drivers throughout the day to determine if we need to shift resources.

PRIMARY RESPONSIBILITIES

· Monitoring 50 drivers after dispatch.

· Determine throughout the day if resources need to be shifted to other areas to ensure 100% delivery compliance.

· Monitor phones and the dispatch board during the evening.

· Respond within 10 minutes to any callbacks, messages or cancellations.

· Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications.

· Help drivers with load – out.

· Make sure loading area is clean and prepared for the next days load-out after all drivers have loaded.

· Maintain professionalism, respect, fairness and dignity in all driver relationships.

· Orientation and motivation as required relating to the drivers.

· Recognize and prioritize—alert for immediate dispatch.

· Identify and ensure all customers are given 100% performance on deliveries.

· Ensure on-time work completion and prompt pick-up in accordance with established standards of service.

· Provide assistance to other dispatch boards.

· Provide assistance to distribution as well as other departments.

· Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems.

· Perform 35-40% general warehouse duties including loading/unloading, sortation, etc…

· Other duties as required.

EDUCATION REQUIREMENTS

· High School graduate or GED required.

EXPERIENCE REQUIREMENTS

· Must possess excellent knowledge of the city and suburb being dispatched.

· Minimum two years experience in the logistics industry.

· Must possess outstanding verbal communication skills.

· Must possess excellent interpersonal skills.

SKILLS AND ABILITIES REQUIREMENTS

· Must possess the ability to work under pressure.

· Must possess a minimum of 6 months of computer skills.

· Must possess the ability to exercise good judgement.

PHYSICAL REQUIREMENTS

· Must be able to lift more than 25lbs.

FULL SCHEDULE: 3:00am-11:00am Monday-Friday

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Ability to Relocate:

• Jacksonville, FL: Relocate before starting work (Required)

Work Location: In person