Description

POSITION PURPOSE

Responsible for providing basic troubleshooting for clients and Allied personnel in relationship to Smart CBM connectivity issues. This includes receiving information on connectivity issues and processing the information to determine the root cause. If the root cause can't be determined, communication is required with the resource that can assist with resolving the connectivity concerns. The technician communication and updates are required during the troubleshooting process and once the troubleshooting output has been determined to the client or Allied personnel. The tech service apprentice troubleshooting may result in going to a client site to gather information needed to assure a quality solution.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for communication and education between Allied Reliability, clients, and direct reports.
  • Responsible for communicating the Allied Reliability deliverables to the client and to the employees under direct supervision.
  • Conducts Technology Awareness Sessions.
  • Submits documented case studies for customer/employee newsletters.
  • Provides input into the development of Individual Training Plans for each employee under direct supervision.
• Assumes coordination and scheduling activities in the following areas:
  • Responsible for schedule compliance, route adherence, and analysis reporting within client SLA.
  • A single point of contact for clients on service delivery questions or issues
• Assumes responsibility for necessary auditing, metrics, and reporting, including but not limited to:
  • Ensuring all databases are in compliance with current standards
  • Nuisance Alarm Management
  • Management f Change Process Adherence
  • The accuracy and timeliness f all internal and external communications and reporting
  • Follows all Safety, Allied Reliability, Customer, and other established policies, processes, procedures, standards, and practices while achieving defined Key Performance Indicators (KPIs) and meeting customer and plant goals and objectives.
    • Performs Behavioral Safety Observations as needed.
    • Leads and mentors safety training discussions with assigned Allied Reliability team members.
  • Assumes responsibility for ensuring that the Allied Reliability Best Practice Methods are communicated and executed.
  • Assumes responsibility for related duties as required or assigned. Performs special projects as assigned.
  • Training/mentoring will include, but is not limited to:
    • Working directly with the Workforce Excellence team on recommended training and ensuring employees' needs are met.
    • Supports clients and employees with the use of SmartCBM.
  • Oversees and supports the execution of Connected, Regional, and FTE predictive technology services implemented at customer sites, including Vibration, Infrared Thermography, Motor Circuit Analysis (MCA), Ultrasonics, Oil Management Analysis, and others as applicable.
    • Oversees and supports the setup of CBM programs as required including the development, implementation, and maintenance of CBM technology databases. Ensures information is accurate, up to date, and in compliance with Best Practice standards.
    • Oversees and manages all database changes, nuisance alarms, and change process adherence.
  • Supports and communicates with DSM regarding improvements of the customer's Equipment Maintenance Plan.
  • Communicates Condition Monitoring Best Practice methods to Allied Reliability teams. Trains and mentors as needed in support of the CBM program.
  • Provides technical assistance in equipment troubleshooting and diagnosis.
  • Works with DSM to audit, track, and report on KPIs and metrics and address gaps in program implementation, effectiveness, and efficiency.
  • Works directly with Allied Reliability teams and DSM to correct defects and eliminate failures with customers.
  • Ensures accuracy and timeliness of all communications and reporting.
  • Supports specific measures of success to include, but not limited to:
    • Billable Utilization > 80%
    • 100% Monthly Client Delivery (as agreed to in the Proposal)
    • SmartCBM Database Accuracy > 95%
      • Including attribute information, equipment component classes, analysis parameter/collection specifications, and alarm limits
  • Builds partnerships and works collaboratively within the Allied Reliability team and with DSM to meet shared objectives.
  • Networks with others to share knowledge, information, and Best Practices.
  • Oversees scheduling of regional CBM resource assignments to also include non-billable time such as training, PTO, and short- and long-term disability, and accordingly with FTE resources.
  • As an Analyst manages or deploys technology based on EMP, field inspections, data collection, and analysis when applicable, in accordance with Best Practice standards.
  • Supports DSM in-service accuracy for billing as needed.
  • Supports DSM when needed in the support of commercial development of potential, new, or revised proposals and contracts.

WORK BALANCE

• 50% CBM Remote Analysis and Reporting
• 50% CBM Regional Leadership Responsibilities

PERFORMANCE MEASUREMENTS (Baselines TBD)

• Accuracy and timeliness of all internal and external communications of team members, and end-of-the-month closeout reports, including analysis reports delivered within the agreed-upon window.
• Technical reporting of team members meets or exceeds Allied established standards.
• Databases are correct to current standards and audit schedules are being adhered to.
• Managing utilization across the team and pushing continuous improvement during non-billable hours.
• Accuracy of monthly Resource Management schedule compliance.

Qualifications

EDUCATION/CERTIFICATION:

• A high school graduate or equivalent is required. A 2-Year Technical Degree and/or maintenance environment experience is preferred.

REQUIRED KNOWLEDGE:

• Basic Knowledge of mechanical and electrical fundamentals along with basic troubleshooting skills.

EXPERIENCE REQUIRED:

• NA

SKILLS/ABILITIES:

• Basic Network Communications understanding.
  • IIOT understanding
  • BLE Understanding
  • Wireless/LAN Networking Basic Knowledge
• Good Communication Skills
• Customer Service experience recommended
• Travel within Central Florida Sites Required
• Minimal Travel outside state-15-20% Travel if Necessary for other clients