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Technical Service Expert

Textron Specialized Vehicles

Augusta, GA | Full Time

$57k-74k (estimate)

2 Months Ago

Technical Service Expert

$57k-74k (estimate)

Full Time 2 Months Ago

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Textron Specialized Vehicles is Hiring a Technical Service Expert Near Augusta, GA

Technical Service Expert

321984

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.

Responsibilities:

Provide professional phone and email technical support to TSV customers.
Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot

customer needs over the phone.

Address customer product issues, some that are potentially negative, in a professional and positive

manner with the result being customer satisfaction.

Facilitate a plan of action to resolve customer issues.
Travel to customer locations to gather data, perform basic technical training, and troubleshoot.
Create detailed test and trip reports and recommend improvement solutions.
Conduct in-depth technical service training seminars for dealers, distributors, and internal employees in

order to showcase vehicle specifications and troubleshoot issues.

Contributes to a culture of respect, dignity, and inclusion, where everyone, feels heard and understood,

empowered and valued.

Qualifications:

Education: Bachelor’s degree required
Years of Experience: 3 or more years of experience required
Software Knowledge: Microsoft Office, SAP, Salesforce, and vehicle diagnostic software
Travel Requirements: 70%
Strong mechanical and electrical aptitude preferred

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Recruiting Company Textron Specialized Vehicles

Primary Location US-Georgia-Augusta

Job Field Product Support

Schedule Full-time

Job Level Individual Contributor

Job Type Standard

Shift First Shift

Relocation Unavailable

Worksite Onsite

Job Posting 03/01/2024, 7:29:58 AM