2 store operations specialist customer service Jobs in springfield, ma
Psbank is Hiring a Customer Service Specialist Near Springfield, MA
Customer Service Specialist
Description Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for a **Customer Service Specialist** in their **Customer Service Center/Operations Department** located in **Springfield, IL**. Prairie State Bank & Trust is seeking highly-motivated and energetic individuals to join our Customer Service Specialist team.
***No phone calls. Please utilize our website for any communication needs.***
Customer Service Specialists will be responsible for providing professional, consistent, and efficient service to all Prairie State Bank & Trust customers.
**Responsibilities:**
* Answer inquiries by clarifying desired information; researching, locating, and providing information
* Resolve problems by clarifying issues
* Maintains customer service center database by entering information
* Develop and maintain procedures manual for duties performed
* Maintain awareness for potential fraud
* Work with manager and develop training opportunities
* Take ownership and be accountable
**Hours of Operation:**
M-F 7:30am-6:00pm
Saturday 8am-Noon
**Candidates must be willing to work occasional Saturdays.**
Requirements **Recommended Qualifications:**
* Excellent interpersonal, written, and verbal communication skills
* Attention to detail
* Problem solving skills; technical capacity
* Excellent time management, organizational, and multi-tasking skills
* Ability to work independently and in a team environment
Prairie State Bank & Trust offers a highly competitive benefit plan consisting of a base salary, bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and above average holiday pay.
***All candidates will be required to undergo a pre-employment credit background check and drug screening.***
*PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.*
Job Summary
Full Time
$61k-78k (estimate)
05/03/2024
05/16/2024
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
