TITLE

Director, Academic Success Initiatives - Denton

JOB SUMMARY

The Director of Academic Success Initiatives develops, coordinates, and implements academic and academically related programming for current TWU students in alignment with institutional goals. Utilizing current research, assessment data, and best practices, the director works toward improving student learning within the classroom through innovative services such as intensive graduate writing programs, community of practice workshops, individual advising, consultations and intervention, academic coaching, and academic enhancement services. The director serves as the primary point of contact for daily operations for the Pioneer Center for Student Excellence physical on the Denton campus. Additionally, the director assists with user needs when working within the Pioneer Center and during events. Work is performed under general supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Executive Director, Pioneer Center for Student Excellence

Supervises:May supervise Professional Staff, Graduate Students and Student Workers

ESSENTIAL DUTIES -May include, but not limited to the following:

1. Develops, coordinates, and implements academic success initiatives impacting student retention, persistence and graduation for undergraduate and graduate students including, but not limited to, Thesis & Dissertation Boot Camp, Three-minute Thesis, Academic Coaching, Learning Success Workshops, and Collaborative Study in alignment with institutional need.
2. Develops and implements programming built upon high-impact practices and student needs.
3. Collaborates with internal and external groups to develop and promote student success programs.
4. Works directly with faculty and academic departments to address academic support needs for students studying on the Denton Campus.
5. Oversees operations of the Pioneer Center for Student Excellence on the Denton campuses including staffing, service delivery, and hours of operations.
6. Serves as point-of-contact resource for faculty and students with regard to Center functions by providing guidance on best-practice academic support programs and initiatives.
7. Maintains student usage spaces including scheduling, inventory, and tracking of usage.
8. Co-leads the implementation of proactive intervention services, in conjunction with the Executive Director, PCSE.
9. Hires, trains, and supervises academic coaches.
10. Develops and coordinates marketing for Pioneer Center programming and services in collaboration with Marketing & Communications.
11. Develops program outcomes for academic enhancement areas.
12. Develops and produces statistical and analytical reports on programs.
13. Develops evaluation and assessment tools.
14. Uses data to make informed programmatic decisions.
15. Advises students on academic concerns.
16. Recommends new programs when appropriate.
17. Represents the Pioneer Center for Student Excellence on internal and external committees, task forces, and councils.

ADDITIONAL DUTIES

• Performs other duties as requested.

EDUCATION

Master's degree required.

EXPERIENCE

Five years' experience in program development, and experience working with special populations of students or related experience. Knowledge of student development theory, development advising theory.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Knowledge of marketing techniques.
• Knowledge of student development theory, best practices in student support, development advising.
• Knowledge of educational advising strategies, learning styles, and developing non- cognitive behaviors for student success.
• Knowledge of barriers to postsecondary education faced by low income and first-generation college students.
• Ability to coordinate work with other employees, providing direct instruction or supervision as assigned.
• Ability to coordinate work with other employees.
• Ability to provide strong communication skills.
• Ability to have excellent interpersonal skills.
• Ability to provide strong managerial skills.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
• Ability to communicate effectively orally, by phone, in person, and in writing.
• Ability to represent the department and university in a friendly, courteous, and professional manner.
• Working knowledge of office practices and methods.
• Ability to use a personal computer and other office equipment, including related university software and email.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.