• Oversees daily operations of university testing center.
• Collaborates with Director to develop and update services, policies, and procedures in response to demand and market services provided.
• Schedules and publicizes services, communicates program policies/procedures to campus and community.
• Maintains integrity of testing environment according to guidelines set forth by contracted test vendors.
• Trains, mentors, schedules, and directs the work of test center staff, including hiring and supervision.
• Provides input to director concerning full and part-time employee performance for evaluation purposes.
• Administers, proctors, scores, and transmits results of tests administered by the university testing center.
• Observes university, state/federal, and test agency policies and procedures; includes adherence to FERPA and NCTA guidelines.
• Provides excellent customer service to students, faculty, staff, and visitors seeking information about testing.
• Refers students who require advising, counseling, or other support services to appropriate offices.
• Engages in professional development activities to maintain knowledge and awareness of effective testing practices; including obtaining and maintaining certification status.

• Performs other duties as requested.

Bachelor's degree required. Master's degree preferred. Must be able to obtain certifications as required by test vendors including College board in time allotted by vendors. Two years' experience in higher education setting. Previous experience in collegiate testing environment preferred.

• Considerable knowledge of current computer software packages including word processing, spreadsheets, and database applications.
• Must be able to communicate effectively, both orally and in writing, interpret data, and be able to solve problems.
• Thorough knowledge of testing procedures, statistics, testing security and confidentially of test materials and scores.
• Ability to organize, prioritize and assign work; keep accurate records and prepare detailed reports.
• Excellent customer service skills required.
• Ability to use a personal computer and other office equipment, including related university software and email.