Please Note: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed. To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended. College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred. Resumes do not take the place of this required information.

To learn more about TVC Employee Benefits, please click on the link below:

https://www.tvc.texas.gov/wp-content/uploads/2023/02/ERS-brochure-final-1.pdf

Submitted Through Work in Texas:

Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. CAPPS Recruit: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

General Description: Performs computer systems analysis work involving analyzing and identifying user requirements, procedures, and problems to automate processing or to improve existing systems. The Systems Analyst job classification series is intended for employees who help agencies use computer technology effectively and efficiently by devising new ways to improve functionality of existing systems or networks and implementing new systems. Employees typically develop, implement, and test solutions to complex applications problems; perform systems management and integration; improve existing systems; and review system capabilities, workflow, and schedule limitations.

To promote a strong environment, TVC maintains a telecommuting policy. The policy is decided by division and contingent on continued performance. Employee is not eligible for telecommute schedule within the first six months of employment.

• Provide technical assistance and support related to computer systems, hardware, and software in a help desk setting. This critical role would also provide the IT helpdesk support as well as IT asset management related tasks and any other ad hoc IT tasks for the Agency.

• Responsible for IT asset management and tracking, manage new IT equipment quotes and requisition in CAPPS finance for employee onboarding or transfers, inventory management of IT equipment by maintaining the record of active inventory in IT Keys spreadsheet, wipe and reissue equipment and maintenance of records of surplus devices for the Agency.

• Resolve and respond to incident and problem calls, and processes service requests and tasks.

• Prepares and maintains operating procedures documentation for technical support, troubleshooting and maintenance documentation.

• Analyzes new or existing procedures, information systems, or utility programs for efficiency and effectiveness.

• Tests and diagnoses systems to ensure that critical requirements are met. Designs, modifies, and implements new or revised systems to serve new purposes or improve workflow.

• Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.