Description

Operations & Payments Specialist II is primarily responsible for processing of daily Deposit Operations and Payments responsibilities. Deposit Operations includes standard back-office transaction processing such as item posting, NSF management, Positive Pay processing, Fraud management, and item returns. Payment Operations includes processing of all incoming and outgoing wire transfers, ACH processing, EFT debit card management and dispute resolution, and Fraud management. They are required to have a deep understanding of all bank transaction processing policies and procedures and ensure compliance with all bank and regulatory rules and regulations. They must work closely with Operations & Payments Specialists/Lead to ensure department processing, accuracy, and escalations. They must be incredibly strong in process creation, documentation, and validation of daily duties. Assistance with training of new staff and ongoing training must be a key focus to ensure staff is well trained and knowledgeable in all systems as well as policies and procedures to effectively mitigate risk and loss for clients and the bank. They must work closely with Operations & Payments Specialists I- providing direction and oversight of assigned responsibilities, verifying processes and procedures are followed.

Responsibilities:

• Uphold all TSB core values.
• Uphold and follow all internal processes, procedures, and regulations.
• Deep understanding of all bank policies and procedures relative to position.
• Creation and documentation of internal processes and procedures.
• Processing of all incoming and outgoing cash letter transactions.
• Assisting with training of Operations & Payments Specialist I – New and Ongoing
• Responsible for oversight of operational duties and maintaining a dual-control environment for transactions.
• Fraud Management, Risk Mitigation, and Case Tracking.
• Consistently applies superior decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using instances as learning tools for employee development.
• Assumes responsibility for various department functions in the absence of staff member or unexpected circumstances.
• Reconciliation and Balancing of Daily GL’s relative to the department.
• Responsible for case and situational escalations are reported to Team Lead.

  Operations & Payments Specialist II is primarily responsible for processing of daily Deposit Operations and Payments responsibilities. Deposit Operations includes standard back-office transaction processing such as item posting, NSF management, Positive Pay processing, Fraud management, and item returns. Payment Operations includes processing of all incoming and outgoing wire transfers, ACH processing, EFT debit card management and dispute resolution, and Fraud management. They are required to have a deep understanding of all bank transaction processing policies and procedures and ensure compliance with all bank and regulatory rules and regulations. They must work closely with Operations & Payments Specialists/Lead to ensure department processing, accuracy, and escalations. They must be incredibly strong in process creation, documentation, and validation of daily duties. Assistance with training of new staff and ongoing training must be a key focus to ensure staff is well trained and knowledgeable in all systems as well as policies and procedures to effectively mitigate risk and loss for clients and the bank. They must work closely with Operations & Payments Specialists I- providing direction and oversight of assigned responsibilities, verifying processes and procedures are followed.

  Responsibilities:

• Uphold all TSB core values.
• Uphold and follow all internal processes, procedures, and regulations.
• Deep understanding of all bank policies and procedures relative to position.
• Creation and documentation of internal processes and procedures.
• Processing of all incoming and outgoing cash letter transactions.
• Assisting with training of Operations & Payments Specialist I – New and Ongoing
• Responsible for oversight of operational duties and maintaining a dual-control environment for transactions.
• Fraud Management, Risk Mitigation, and Case Tracking.
• Consistently applies superior decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using instances as learning tools for employee development.
• Assumes responsibility for various department functions in the absence of staff member or unexpected circumstances.
• Reconciliation and Balancing of Daily GL’s relative to the department.
• Responsible for case and situational escalations are reported to Team Lead.

Texas Security Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran.

Required Qualifications:

• High School diploma, general education degree (GED), or equivalent required.
• Ability to deal with difficult problems involving multiple facets and managing fraud cases
• At least two years of experience in knowledge and training of bank deposit operations, check clearing, ACH Processing and Rules/Regulations, and Wire Processing.
• Strong knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• High level of time management, organizational and problem-solving skills with the ability to multi-task, strong attention to detail, and accountability.
• Deep understanding of all software systems used within the department and other platforms necessary.
• ePay, AAP, APRP & NCP certifications Note: if any certifications are not currently present, there needs to be a clear path to acquiring them.
• Advanced computer skills including a working knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.
• Superior oral, written and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.

Why join Texas Security Bank:

We are more than just a Bank. Are you ready to join a team of Champions? Texas Security Bank is proud and honored to be an award-winning organization where our employees serve as brand ambassadors to our customers, our community and each other. The TSB core values; integrity, growth, team players, independent thinking, exemplary customer service, winning, innovation, collaboration, discipline to process and diligence are the principles established that determine how we conduct ourselves and our business decisions.

Texas Security Bank is a place where you will be challenged to excel and given room to grow as a valued part of one of North Texas’ fastest-growing community banks. We are honored to be a Best Workplace by the Dallas Business Journal, the Dallas Morning News, and the Best Workplace Institute. The awards are a reflection of our positive workplace culture and a distinction we are proud to have earned. We work hard every day to ensure our employees know they are valued and appreciated.

We invest more resources in business education for owner managed businesses than other banks. Our focus on continuing education is truly unique and needed. We Elevate the Champions of Free Enterprise in an era where little differentiation among banks exists. Our focus on education isn’t just for our customers- it’s for our employees as well.

About Us:

Texas Security Bank is an independent bank focused on the success of independent business owners. Most banks are institutional. We’re entrepreneurial. We were founded in 2008 and have grown to over $1 Billion in total assets. We do more than offer services to customers; we solve problems. We are unique in the banking industry with a mission to ‘Elevate the Champions of Free Enterprise’ and are committed to reinforcing the mission by educating business owners, elevating our customers and the community, and leading through innovation and exemplary customer service. As an organization that celebrates its wins, we are honored to be named the Dallas Morning News People’s Choice Award for Best Bank in DFW, Dallas Business Journal’s Best Place to Work and have a Net Promoter Score of 87.8 when the banking benchmark average is 30.