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JOB SUMMARY: The Jr. Executive Support Specialist will be responsible for providing executive-level technical support to Executives and a select group of users. This role will be a collaborative function with existing senior support specialist(s). The duties will be, but not limited to, general office software, hardware, telephony, and device connectivity. It will also require that troubleshooting be accomplished in person, email, and by phone. This is a premium service role, the specialist may be exposed to sensitive information. Due to the clientele, punctuality and professionalism are a must.

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Reports directly to the Director of IT Operations & Application Systems.

• Work in collaboration with IT Executive support staff.

• Provide concierge-level support for Senior Executives and other deemed parties.

• Address all urgent technical and support issues while working closely with IT Operations and Infrastructure departments to ensure issues are addressed in a timely manner.

• Responsible for providing desktop support for computers and software through phone and direct contact with the Executive Staff and Ownership.

• Collaborate with IT Operations and Infrastructure teams to understand workstation and server support needs in direct support of Executive-level and senior leaders.

• Establish trust and maintain a high level of confidentiality for all activities.

• Provide Audio/Video conference support for presentations, events, and meetings.

• Install, configure, troubleshoot, and support desktops, laptops, mobile phones, tablets, VOIP equipment, and software.

• Provide desktop and laptop maintenance including operating system refresh and hardware upgrades.

• Effectively communicate with end-users to identify issues and develop solutions.

• Contact third-party support as needed.

• Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.

• Perform basic system administration tasks including account provisioning/de-provisioning, computer imaging, email setup, and distribution list/security group management.

• Reduce help desk incidents by performing proactive maintenance and repairs.

• Maintain knowledge of company policies and procedures to monitor and promote compliance.

• Secondary responsibilities will include standard end-user support, but issues raised by Executive Staff and Ownership will be the main priority.

• Other duties as assigned.

PREFERRED QUALIFICATIONS:

• Bachelor or Associate degree in the field of Information Security or Information Technology and/or 4-6 years equivalent work experience.

• IT certifications are a plus and will be considered.

• Solid relationship management and performance management skills.

• Strong customer service orientation.

• Ability to communicate technical information to non-technical personnel in writing and verbally.

• Analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Good written, oral, and interpersonal communication skills.

• Exceptional interpersonal skills, with a focus on listening and questioning skills.

• Ability to present ideas in business-friendly and user-friendly language.

• Highly self-motivated and directed.

• Able to work independently.

• Track and document work efforts in a service desk application.

• Keen attention to detail.

• Ability to conduct research into IT security issues and products as required.

• Ability to present ideas in business-friendly and user-friendly language.

• Team-oriented and skilled in working within a collaborative environment.

• Provide in-person support for games, events, or other special circumstances requiring travel as needed.

• On-call availability including some weekends, evenings, and holidays as assigned.

• Sitting for extended periods of time.

• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!