Who We Are:

At Texas Elite Generators, we are family helping families providing confidence with our safe and reliable standby power solutions. We are committed and understand that exceptional service, affordability, and reliability is important to everyone. From our certified expert installation to hassle-free maintenance, we believe we will be there when you need us most. It’s more than power – it’s peace of mind.

Who You Are:

You are a reliable, customer-focused (a.k.a. good with people) problem solver. You effectively communicate through cooperation and teamwork. You are always looking to improve whether that’s learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done.

Job Summary

The Service Advisor roll is primarily responsible for coordinating and scheduling our technical services with customers. As the liaison between our technical team and customers, the Service Advisor plays a crucial role in maintaining our commitment to high-quality service delivery.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily including the following.

• Optimize both route and Generator Technician skill set to effectively schedule all technical maintenance and repair work.
• Open Work Orders as needed, and verify customer information is correct in system, review contract details for accurate labor rates, dispatch maintenance notices, handle renewals, etc.
• Conduct customer follow-ups on maintenance and repair activities.
• Serve as primary point-of-contact, and deliver elite service/support, for all customers.
• Received parts and assist in maintaining optimal parts inventory.
• Assist in ensuring the proper parts are staged and ready for Technicians in advance of customer jobs.
• Other duties as required.

Qualifications/Experience/ Education/Skills

• Must have one years customer service, preferably in a similar industry.
• Associates Degree in Business or Accounting, or additional equivalent relevant work experience, preferred.
• Previous scheduling experience a plus.
• Ability to deliver high quality work product.
• Must be highly organized and have strong verbal and written communication skills.
• Must be highly accountable and a self-starter.
• Strong reasoning, analytical, and mathematic skills.
• Highly competent in the use of Microsoft Office 360 and other Microsoft products/systems.
• SalesForce experience a plus.
• Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
• Must be able to successfully pass a background investigation, which includes a motor vehicle check, and drug screen.

Note: Essential Duties and Responsibilities and Qualifications/Experience/Education/Skills are representative of the knowledge, skills and/or abilities necessary to meet the minimum job requirements of this position but are not intended to be comprehensive. Ordering of these items does not necessarily reflect importance.

Competencies/Attributes

• Strong communication skills, to include written, oral, and active listening; clear and persuasive in negative or positive situations; asks relevant questions to get clarification; conveys thoughts and ideas in a concise manner; responds well to questions and feedback; demonstrates group participation skills.
• Builds and maintains strong working relationships with customers (internal and/or external) and coworkers; establishes confidence and shares knowledge with others.

• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team environment; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
• Does what it takes to get the job done for the customer and/or team; nimble, adaptable, resilient, and a bit entrepreneurial; demonstrates learning agility when further developing technical, functional, and interpersonal skills.
• Resourceful problem solver; uncompromising customer service inside the organization and out; never get complacent.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Determines appropriate action beyond health and safety guidelines; observes all safety and security procedures; reports potentially unsafe conditions immediately; uses equipment and materials properly.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must frequently lift and /or move up to 20 pounds, and occasionally lift and/or move up to 40 pounds; over 40 pounds must be a team lift or utilize the appropriate tool(s) to assist.
• Specific vision abilities required by this job include color vision, close vision, distance vision, depth perception, peripheral vision, and ability to adjust focus.
• Must be able to regularly talk or hear.
• The employee is frequently required to sit, use hands to finger, handle, or feel; reach with hands and arms.
• The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

Comp & Benefits:

We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:

• Choice of two subsidized Medical plans – PPO, and HDHP/HSA options
• Health Care and Dependent Care Flexible Spending Accounts
• Subsidized Dental and Vision plan
• Traditional 401(k) and Roth 401(k) plans, with an immediately vested dollar for dollar (up to 4%) employer match
• Disability – short-term & long-term, 100% employer paid
• Basic Life/AD&D, 100% employer paid
• Voluntary Life/AD&D available for employee, spouse and children
• Voluntary Critical Illness and Accident coverage
• Voluntary identify theft protection coverage
• Vacation and Paid Sick Time
• Paid Holidays
• Tuition Reimbursement

At Texas Elite Generators we don’t just accept difference — we embrace it, welcome it, and recognize the value it brings to our customers and employees.

Texas Elite Generators is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t discriminate based on, Veteran status, race, religious beliefs, national origin, age, gender, pregnancy, physical or mental disability, sexual orientation, or any other category protected by law.

Further, Texas Elite Generators is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Preferred method of response is via our Careers page My Job Search (ukg.net)