A STATE OF TEXAS APPLICATION IS REQUIRED. WE DO NOT ACCEPT RESUMES IN LIEU OF APPLICATIONS. DOWNLOAD APPLICATION AT OUR WEBSITE https://www.tdlr.texas.gov/employ.htm.

WE ARE ONLY ACCEPTING ELECTRONIC SUBMISSIONS (NO MAILED APPLICATIONS) AT THIS TIME.

Job Description

The Enforcement Investigator is selected by and responsible to the Lead Investigator. Work primarily involves planning and conducting complex investigations to ensure statewide enforcement of agency statutes. Specific duties include: interviewing complainants, witnesses and respondents to elicit pertinent facts; gathering relevant documents; analyzing factual and legal information; preparing detailed written reports of investigation in the approved format; assisting prosecutor in preparing cases for resolution; and testifying in administrative hearings at the State Office of Administrative Hearings (SOAH). Work is performed under the general supervision of the Lead Investigator with moderate latitude for independent judgment and use of initiative. The Investigator will perform other duties as assigned, and some travel, up to 50%, including overnight and outside of normal working hours, may be required.

Essential Duties

· Analyzes assigned cases to develop an investigative plan and conducts complex investigations of suspected violations of agency statutes and rules. Completes investigations within assigned timeframes.

· Conducts criminal background and personal history investigations, reviews records, and verifies information. Conducts in-person or telephone interviews of the complainant, respondent, and all pertinent witnesses. Conducts follow-up interviews as necessary to confront inconsistencies in statements or to fill in gaps in the information obtained.

· Collects and maintains pertinent evidence, and reviews with each witness interviewed, as needed, to confirm authenticity and relevance.

· Conducts internet research as needed during the course of an investigation, to secure the identity, location, ownership, and other background information about individuals, business entities, properties, and events.

· Conducts on-site inspections, audits, and/or investigations, as necessary, through use of personal or department owned vehicles.

· Gathers evidence through use of telephone interviews, internet research, sample collection, device testing, or other means to support or refute an alleged violation.

· Analyzes the witness statements, documents, and other evidence collected in the course of an investigation to ensure that all necessary questions have been asked, all necessary documents have been obtained, and overall that the investigator has secured the whole story of the facts, events, and circumstances surrounding the complaint.

· Upon the completion of each investigation, evaluates findings and prepares a detailed and complete written report of investigation in the approved format, including the use of an electronic case file system, for referral to the prosecutor. Written reports of investigation contain the statements of witnesses in detail; describe all documents and analyzes their significance; and describes all Internet or other background research.

· Uses a computer on a daily basis for preparation of correspondence and reports of investigation; Internet research, e-mail communication, and other administrative functions. Also uses a telephone on a daily basis, for seeking out information related to an investigation, interviewing and otherwise communicating with complainants, witnesses and respondents; and speaking with the industry and the public as needed regarding agency statutes and rules.

· Assists staff attorneys and/or legal assistants in the review of reports of investigation and preparation of evidence for administrative hearings and informal settlement conferences. Presents testimony and evidence in administrative hearings before SOAH. Attends Commission meetings during the review of contested cases. Participates in informal settlement conferences and other mediation efforts with legal staff, in an effort to secure case resolutions by agreement.

· Pursues proactive enforcement activities in the field, to discover unlicensed activity and other violations of the law. Acts as a liaison with local, state, and federal agencies to enhance enforcement of statutes administered by TDLR. Conducts investigations of possible violations discovered through these channels, and submits appropriate written reports of investigation to prosecutors, as described above.

· May assist in educating the regulated industries and the public by responding to inquiries and making speaking presentations to groups as needed regarding agency statutes and rules, as well as agency policies and procedures.

· May provide training to TDLR staff, including but not limited to new Enforcement staff, regarding agency statutes and rules, the regulated industries, and appropriate investigative procedures.

· Performs duties in accordance with the Complaint Resolution Procedures Manual, the Enforcement Plan and the Criminal Conviction Guidelines.

· Complies with division and/or agency training requirements.

· Demonstrates a spirit of teamwork, offering positive and constructive ideas, encouragement and support to other members of the staff and team, while upholding the agency’s Core Values.

· Keeps management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the Program and Agency.

· Adheres to all Texas Department of Licensing and Regulation Personnel Policies and performs related work as assigned.

Minimum Requirements

Minimum three (3) years total experience in investigations, inspections, enforcement, and/or administration of a governmental regulatory program required. Graduation from a standard high school or equivalent required. Graduation from an accredited four-year college or university with major course work in a field relevant to assigned program is preferred. Experience and/or education in an area regulated by TDLR may substitute for one (1) year of the experience requirement. Bilingual candidates preferred. Must possess a valid class C or above driver’s license, proof of auto liability insurance and an acceptable driving record from the Department of Public Safety.

Job Type: Full-time

Pay: $53,500.08 - $55,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: On the road