PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

GENERAL DESCRIPTION: Perform advanced (senior-level) administrative, case management, and counseling work for the Victim and Employee Support Services section. Work involves providing direct services to crime victims to include case management, mandated services such crime victims’ rights, crisis intervention, psychoeducational interventions. Work includes establishing and maintaining effective relationships with stakeholders and other victim-services agencies. Work may also include crisis services to first responders as well as developing and conducting training programs. Work under minimal supervision with considerable latitude for the use of initiative and independent judgment within the limits of applicable statutes, professional ethics, allocated resources, regulations, policies, and procedures.

The following Military Occupational Specialty codes are generally applicable to this position.

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_MedicalandHealth.pdf

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES:

1. Provide comprehensive case management, direct and indirect services to victims of crime.

2. May provide support to VESS management team and behavioral health professionals when needed.

3. Provide emergency and crisis services during critical incidents, large scale events and disasters.

4. Coordinate and conduct training for internal and external stakeholders, employees, other agency employees, professionals, and community members.

5. Provide information, support and coordination for Critical Incident Response Team, Department Veteran Assistance Program, and Volunteer Chaplain activities.

6. Assist with monitoring Critical Incident Response team activities through observation, participation, and report review.

7. May participate in field visits and observe training for law enforcement officers; provide feedback to VESS leadership regarding suggestions to improve the mental health, psychological safety, and wellness of first responders.

8. Promote and maintain VESS program services (focusing on assigned regions) that comply with statutory requirements and mental health professional standards for working with clients.

9. Maintain and report activity data monthly or as requested.

10. Adhere to policies and procedures.

11. Identify areas of needed change and make recommendations to improve operations.

12. Travel within the state of Texas as required achieving position objectives.

13. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.

14. Perform other duties and special projects as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS:

Education – Graduation from an accredited four-year college or university with a bachelor’s degree in a mental health, social science, behavioral science, or other related discipline.

Experience – Two (2) years or more of verifiable work experience providing services to crime victims is required. Experience working with multidisciplinary teams, law enforcement or court personnel preferred.

Licensure – Must possess a valid driver license from state of residence.

Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. Additionally, must demonstrate and maintain current knowledge of mental health code and professional standards, victim assistance best practices, community resources, criminal justice and juvenile justice systems, police operations and investigative procedures, and statutes applicable to victim services.

Counseling Skills – Experience providing crisis interventions, de-escalation, or supportive services to victims or clients in a therapeutic setting; may include the establishment and maintenance of a therapeutic relationship.

Interpersonal Skills – Position continually requires demonstrated diplomacy, tact, collaboration, and an ability to establish and maintain effective working/professional relationships with external and internal customers. Ability to provide direct services effectively and professionally to first responders and employees in a culturally competent and trauma informed manner. Ability to assist in establishing and maintaining a professional and ethical tone in the workplace. Ability to address conflict in a direct and respectful manner.

Organizational and Prioritization Skills – Must be highly organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness, or professionalism.

Communication Skills – Must possess excellent verbal and written communication skills and be comfortable speaking or presenting to various and diverse individuals. Able to understand and effectively apply complex oral and written instructions and procedures. Ability to make quick and accurate judgment calls regarding the need to provide information and critical decisions.

Presentation/Training Skills - Must have experience communicating and presenting to small and large diverse groups.

Organizational Skills - Ability to multi-task and prioritize in a high-stress, multi-demand environment, and the ability to make sounds work-related judgments and decisions.

Technology – Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems.

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle highly sensitive and confidential information and complex work situations and relationships. Must adhere to applicable laws/statutes/policies related to access, maintenance, and dissemination of information.

Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule – Ability to travel 25% regionally and statewide as needed.

PHYSICAL and/or ENVIRONMENTAL DEMANDS:

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.