This position is for current DPS - DLD employees only. A complete updated application with DPS history is required.

***Weekend work may be required, on occasion. ***

***This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.***

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information

SUBMITTED THROUGH WORK IN TEXAS: Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign in https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

GENERAL DESCRIPTION: Performs routine (journey-level) managerial work administering the daily operations and activities in a Regional, District or Sub-district Driver License Division. Work involves providing administrative assistance to the Regional Manager; supervising and conducting special investigations; and supervising work of others; May serve as Regional Operations Manager during periods of absence. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES:

1. Perform as assistant to the Regional Operations Manager or, as a direct line supervisor, as assigned.

2. Manage the operation and administration of Driver License Regional Operations district or region; assign work to subordinates; make recommendations on employee matters, update policy, and/or enhance services.

3. Act as advisor to Regional Operations Manager; attend staff meetings; may conduct staff meeting.

4. Consult and advise staff on policies, procedures, rules, and regulations for department and district operations.

5. Consult with Division managers on training; plan, design, and develop methods to assess and evaluate effectiveness of training. Develop and administer formal district training programs; perform as instructor at recruit, in-service, management and supervisory schools, and schools and courses conducted by other agencies.

6. Respond to technical guidance or resolution requests regarding traffic, driver/commercial license laws, federal regulations, Department policies and procedures, other law enforcement agencies, private firms, and general public.

7. Develop and supervise implementation of funded federal programs.

8. Supervise the administration of safety responsibility services in assigned area.

9. Supervise and assist in employee recruitment; interview applicants and conduct employment tests and investigations; serve on employment and promotional interview boards.

10. Represent Regional Operations Manager on personnel investigations, or when performing liaison with industry, city, county, federal officials, and civic leaders throughout the district or region.

11. Conduct frequent inspection trip; check performance and conditions in the supervisor areas.

12. Initiate, develop, and present public safety education programs as assigned.

13. Deliver speeches to organizations/groups interested in driver license, false identity recognition, and related subjects.

14. Confer with local law enforcement agencies, court officials, and others concerning departmental activities.

15. Answer inquiries concerning driver license statutes, departmental policies and services, etc.; process complaints, initiate and conduct investigations, evaluate findings, and recommend appropriate actions.

16. Assist schools with driver education programs; investigate commercial driving and public schools, as requested by Texas Department of Licensing and Regulation, and report findings and recommendations.

17. Plan and assist in conducting staff conferences, collect data on district activities, prepare reports, check and authorize expense accounts, review reports submitted by subordinates; and maintain all reports and records for district.

18. May serve as district property officer; requisition, receive, store, disburse, and account for district supplies and equipment; maintain inventories, conduct annual inventory, assist with annual budget, and maintain records of expenditures.

19. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.

20. Perform related duties as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS:
Education - Graduation from an accredited four-year college or university with a major in business management, personnel administration, or related field.

Experience - Minimum of two (2) years’ experience performing office management and personnel administration.

Substitution Note: Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.

Licensure and/or Certification - If driving is required, must possess a valid driver license from state of residence.

Regulatory Knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. Knowledge of the principles, methods and techniques of modern personnel management and ability to apply in work situations. Ability to gain working knowledge of driver license and identification card requirements, issuance systems, court systems, and basic accounting and budgeting procedures.

Supervisory/Managerial/Leadership Skills – Knowledge of management and supervisory methods and principles, performance and productivity standards, and fiscal/budget management. Able to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Must exhibit integrity; provide clear direction to subordinates; promote teamwork and be able to motivate others to accomplish goals. Able to analyze training specific to the quality of service provided to internal/external customers.

Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers/hardware/software/operating systems) - Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule - This position requires the possibility of extended work hours as early as 7:00 am to as late as 10:00 pm. Weekend work may be required.

PHYSICAL and/or ENVIRONMENTAL DEMANDS:

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/
DPS employee who is selected for a position in their current salary group and state title will be transferred with no salary change.
A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualification and is subject to salary administration and budgetary restrictions.
Applicants will be required to sign a HR-99A release form as they will be asked to demonstrate their lifting abilities at the time of interview.
DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.