Job Summary

We are searching for a Medical Assistant II— someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service, assist in the coordination of flow and provider schedules to effectively manage patient care.

Think you’ve got what it takes?

• 2yrs related experience
• MA certification from an approved organization

Responsibilities

• Demonstrate positive and effective interpersonal skills, communication, and customer service skills
• Welcome and interact with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
• Respond to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems
• Communicate with patient, staff, and providers regarding patient arrivals, delays, and clinic processes
• Proactively approach dissatisfied customers and implements customer service recovery measures
• Facilitate the appointment check-in procedure
• Collaborate with clinic staff to ensure efficient patient flow
• Provide high quality, cost-effective patient care in collaboration with clinicians and in conjunction with the patient/family
• Complete check out for patients and families
• Facilitate patient flow as the scheduling master for the clinicHOU12

Qualifications

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.

• College Degree in Relevant Field Preferred
• Required 2 years related experience. Preferred experience in a healthcare setting or customer service focused industry and preferred outpatient clinic operations experience
• Required Licenses/Certifications (1 of the below)
  • CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association
  • CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants
  • CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA)
  • EMT - Emergency Medical Techn by the Texas Department of State Health Services
  • EMT-A - Advanced EMT by the Texas Department of State Health Services
  • EMT-B - Emergency Medical Techn-Basic by the Texas Department of State Health Services
  • EMT-I - Emergency Medical Techn-Interm by the Texas Department of State Health Services
  • EMT-P - Emergency Medical Techn-Parame by the Texas Department of State Health Services
  • LIC PAR - Lic-Paramedic by the Texas Department of State Health Services
  • NCMA - National Cert Med Assistant by the National Center for Competency Testing
  • NRCMA - Nat Reg Cert Med Assistant by the National Association of Health Professionals
  • RMA-AAH : American Allied Health by the American Allied Health
  • RMA-AAMP : American Association of Medical Personnel by the American Association of Medical Personnel
  • RMA-AMT : American Medical Technologist by the American Medical Technologist
  • RMA-ARMA : American Registry of Medical Assistants by the American Registry of Medical Assistants

Company Profile

Texas Children’s Hospital The Woodlands is north Houston’s first true, free-standing pediatric hospitaldesigned, equipped and staffed exclusively to provide care in more than 25 areas ofspecialty care forchildren and adolescents. Hospital facilities include 24 emergency center rooms, outpatient examrooms, radiology rooms, operating rooms and acute care beds, as well as a pediatric intensive care unit(PICU).

To join our community of 14,000 dedicated team members, visittexaschildrenspeople.orgfor career opportunities. You can also learn more about our amazing culture atinfinitepassion.org. At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazingteam provides enrichment that allows us to create a lasting legacy for future employees of this great organization.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions atTexas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.