Job Description

Job Description

Job Posting : CANS / ANSA Bilingual (Spanish) Client Intake Coordinator / Administrative Assistant

Location : Texas Care Headquarters, Texas

Education : BA / BS in Social Service Related Field

Salary Range : Competitive, based on experience

About Texas Care :

Texas Care is a leading provider of behavioral health programs and mental health rehabilitation services, dedicated to improving the lives of individuals and families in our communities.

We are committed to delivering high-quality care and support through our network of franchisees across Texas.

Role and Responsibilities :

As a Bilingual Client Intake Coordinator / Administrative Assistant at Texas Care, you will play a pivotal role in providing administrative support and facilitating the intake process for clients.

Your responsibilities will include :

Client Intake Coordination : CANS / ANSA certifed and up to date. Serve as the first point of contact for clients, providing assistance with the intake process and answering inquiries about Texas Care's programs and services.

Develop innovative ways to streamline the intake process and ensure a positive experience for clients.

• Administrative Support : Assist with various administrative tasks, including answering phones, scheduling appointments, maintaining client records, and coordinating communication between franchisees and clients.
• Client Engagement : Engage with clients in a professional and compassionate manner, demonstrating empathy and understanding of their needs.

Create a welcoming and supportive environment for clients during their interactions with Texas Care.

• Translation Services : Utilize your bilingual skills to provide translation services as needed, facilitating communication between English-speaking staff and clients who prefer to communicate in another language.
• Public Speaking : Occasionally participate in public speaking engagements or community outreach events to represent Texas Care and promote its services.
• Travel : Some travel may be required to attend meetings, training sessions, or community events in various locations across Texas.

Qualifications and Education Requirements :

• Fluency in English and Spanish (both written and verbal) is required.
• Previous experience in customer service, client intake, or administrative support roles is preferred.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and staff from diverse backgrounds.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A positive attitude, enthusiasm for helping others, and a commitment to providing excellent customer service.

Additional Notes :

This is an opportunity to join a dynamic team and make a positive impact on the lives of individuals and families in need of behavioral health support.

The successful candidate will enjoy working in a supportive and collaborative workplace environment, contributing to a culture of empathy, respect, and excellence.

If you're passionate about serving others, fluent in English and Spanish, and thrive in a fast-paced environment, we want to hear from you.

Apply today to join our team at Texas Care and help us make a difference in our communities!