1 Call Center Representative Job in Kingwood, TX
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Texas Cardiology Associates is Hiring a Call Center Representative Near Kingwood, TX
- Responsible for developing, recommending for approval, implementing, monitoring, and maintaining call center plans, procedures, and policies to ensure the practice continually strengthens its competitive edge.
- Responsible for developing, maintaining, monitoring, and distributing all documentation associated with call center plans, procedures, and policies.
- Responsible for maintaining an open communication line with all employees, customers, and vendors, while maintaining proper confidentiality, to ensure proper handling of all call center issues that may arise.
- Responsible for maintaining all records and files associated with call center.
- Responsible for continuous improvement projects in all areas of responsibility.
- Ensures that company meets or exceeds Federal, State, and Local governmental laws, ordinances, and regulations in all areas of responsibility.
- Responsible for auditing own performance and recommending own objectives and standards of performance.
- Responsible for maintaining an awareness of developments in the call center field that relate to job responsibilities and integrating them into own practices.
- Develops, prepares, monitors and maintains special projects and programs as requested.
- Prepares daily, weekly, monthly and annual reports, analysis, records and databases for assigned area.
- Obtains, maintains or exceeds company productivity and quality policy.
- Interacts with other employees in a polite, courteous and productive manner.
- Responsible for adhering to established “Work Rules.”
- Schedules appointments and enters appointment date and time into computerized scheduler or appointment book.
- Records when appointments have been filled or canceled.
- Telephones or writes patients to remind them of appointments.
- Greets and directs patients, salespeople, and visitors.
- Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
- Assists with other medical office needs, including registering patients and receiving payments for services provided.
- Any other duties of a similar or lesser nature as required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Mathematical SkillsAbility to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.Reasoning AbilityAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Computer SkillsTo perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software; Order processing systems; Spreadsheet software and Word Processing software.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Benefits
- Medical, dental, vision, short/long term disability
- 401k Safe Harbor and Profit Sharing
- Paid holidays and time off
- Joining a fun environment with ongoing employee activities!
Job Summary
Full Time
$38k-48k (estimate)
01/14/2024
05/09/2024
The job skills required for Call Center Representative include Call Center, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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