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Testsigma is looking for an “Solution Engineers” to join our dynamic Technical Support team. We are looking for individuals with a research-oriented approach to solve critical customer issues and automate complex custom test cases in a 24*7 environment.
As part of this role, you will be working closely with Testsigma customers around the globe, automating and debugging the most complex test cases for Web and Mobile Apps.
You will be responsible for solving other technical issues reported by our customers.
This is a customer-facing role that therefore requires strong interpersonal and customer service skills in addition to strong technical skills.
You will also be responsible for keeping the knowledge base up to date.
Working at Testsigma, you will get the opportunity to work with and learn alongside some of the highly experienced developers and testers in the industry.
Responsibilities:
Provide 24x7 enterprise support to Testsigma customers to resolve/help automate complex test cases
Debug the automated test cases written by customers and help them correct the tests cases, also give the best practices to avoid such issues in the future
Automate the most complex test cases on behalf of the customer and walk them through the tests created
Respond to public queries around Testsigma on forums. Actively contribute to the public & internal Knowledge-base
Provide technical consulting to customers with our tutorials while automating their test cases
Collaborate with Engineering, Product Management & Sales teams to fix product issues quickly & to provide product improvement ideas
Work closely with the Documentation and Knowledge base teams to ensure that sufficient information is available and the content is up to date. Help document and improve FAQs, trivia, and tutorials
Requirements:
Minimum 1-year experience in handling Technical Support
Excellent command over written & spoken English and ability to simplify and convey complex technical issues to customers
Basic Knowledge of test automation
Basic understanding of software testing concepts and complete Software Development Life Cycle(SDLC)
Benefits:
Attractive Salary Bonus
Attractive Equity Program
100% company-paid medical insurance
Daily catered lunch, free snacks, etc.
Full Time
Ancillary Healthcare
$90k-108k (estimate)
12/13/2023
06/30/2024
The job skills required for Solution Engineer include Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Solution Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Solution Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Solution Engineer positions, which can be used as a reference in future career path planning. As a Solution Engineer, it can be promoted into senior positions as a Software Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Solution Engineer. You can explore the career advancement for a Solution Engineer below and select your interested title to get hiring information.