The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

• Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention
• Return missed phone calls and emails in no more than 5 minutes
• Determine if technical solution can be resolved over the phone, or escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System
• Must be extremely detail oriented
• Conduct transactions with system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates, and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick-up with each customer
• Follow-up with customer on services provided; ensure they are satisfied with the work performed

Requirements

• Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office
• Must have a valid driver’s license in country of employment

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Mechanicsburg, PA 17050: Relocate before starting work (Required)

Work Location: In person