**Customer Support Specialist - Tesla Approved Collision Center Network - Fremont, CA**

Job CategoryVehicle ServiceLocationFremont, CaliforniaReq. ID114177Job Type Tesla participates in the

Tesla is looking for a Customer Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires high-level ability to work with both customers and partner businesses, so the candidate will require strong customer support skills and experience.

The overall responsibility of this role will be to support customers (vehicle owners) as they work directly with our approved collision centers to receive repairs in a timely manner. The Collision Support team maintains positive working relationships with collision centers, customers, as well as varied internal groups, so experience working in team environments as well as independent work is required.

Responsibilities:

* Deliver a world-class support experience through speaking to customers directly over the phone and through email

* Partner with internal teams and external collision centers to find solutions to issues that may come up during the repair process

* Manage several customer contacts at any given time and maintain timely responses whenever necessary to each customer

* Actively record information and update information on each interaction into a CRM

* Perform other related duties as assigned

Requirements:

* customer service / call center/ CSR / etc

* Experience in automotive or insurance industry a plus

* Evidence of exceptional written and oral communication skills

* Exceptional customer service and soft skills

* Ability to effectively prioritize and multitask

* Fluent in customer management systems and MS Office Suite

* Ability to follow oral and written instructions with attention to detail

* Team-First mentality

Tesla participates in the

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

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**Customer Support Specialist - Tesla Approved Collision Center Network - Fremont, CA**

Job Category Vehicle Service Location Fremont, California Req. ID 114177 Job Type Tesla is looking for a Customer Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires high-level ability to work with both customers and partner businesses, so the candidate will require strong customer support skills and experience.

The overall responsibility of this role will be to support customers (vehicle owners) as they work directly with our approved collision centers to receive repairs in a timely manner. The Collision Support team maintains positive working relationships with collision centers, customers, as well as varied internal groups, so experience working in team environments as well as independent work is required.

Responsibilities:

* Deliver a world-class support experience through speaking to customers directly over the phone and through email

* Partner with internal teams and external collision centers to find solutions to issues that may come up during the repair process

* Manage several customer contacts at any given time and maintain timely responses whenever necessary to each customer

* Actively record information and update information on each interaction into a CRM

* Perform other related duties as assigned

Requirements:

* customer service / call center/ CSR / etc

* Experience in automotive or insurance industry a plus

* Evidence of exceptional written and oral communication skills

* Exceptional customer service and soft skills

* Ability to effectively prioritize and multitask

* Fluent in customer management systems and MS Office Suite

* Ability to follow oral and written instructions with attention to detail

* Team-First mentality