• Routine analysis and reporting on areas of opportunity to improve processes and automation for front-line field teams. Devise and implement feedback loops to provide insights to Service Operations and IT leaders, to reduce overhead and increase speed and accuracy when performing service
• Manage field feedback on service automation systems and provide insights to the business and IT teams on adjustments to provide a better experience for front-line teams
• Drive field adoption and understanding of automation initiatives. Track ongoing progress across the field to ensure that we are on pace to achieve our target
• Support program managers in building business cases for initiatives they are driving for the business
• Ad hoc data analysis and deck preparation for executive reviews
• Identify opportunities to improve service operations and improve efficiencies within the Service Programs Team, such as reducing redundant or crossover work, building tools to facilitate work progress, aligning business initiatives with common solutions, etc
• Develop and evolve a strong working relationship with peers and stakeholders across the business

• Engineering or Business Degree or equivalent
• 3 years of experience managing programs/projects
• Analytical mindset, experience mining and summarizing data from multiple sources
• Exceptional numerical reasoning, attention to detail, and accuracy with a high degree of energy, drive, and enthusiasm while being able to positively influence others through strong collaborative and communicative skills with all levels of management
• Well-organized with meticulous attention to detail with good written and verbal communication skills. Creative thinker with the ability to resolve critical problems quickly and independently
• Excellent leadership, communication, and interpersonal skills with a high degree of professionalism, across all levels of the organization
• Solid foundation and practice in change management principles, methodologies, and tools with the ability to operate in an ambiguous and fast-paced environment

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

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