The OrderOperations Supervisor is a member of the Global Business Operations teamprimarily supporting the local regional requirements and participates in salesoperations, order management, payments, and compliance.

This is a behindthe scenes operations role and is primarily not customer facing. However,some members of the team might work directly with customers and vendors fromtime to time.

• Performs daily processing of all operational aspects of sales orders, including but not limited to invoicing and refunds
• Responds to order-related information requests from Sales, Delivery, Service and other departments throughout the organization
• Records information and ensures quality of data in CRM and other internal systems that support sales, production and financial management
• Investigates system discrepancies quickly and finalizes solutions
• Coordinates with Finance and IT to ensure orders and payments are accurately captured in all downstream systems
• Keeps up to date with regional Order Ops colleagues with similar functional specialties, to help ensure consistency of process across regions
• Articulates specific ideas on how to further refine systems or processes
• Participates in special projects as needed

• High attention to detail with data entry
• 3-5 years of experience with Order Management and Processing
• Bachelors degree, or equivalent
• Superior attention to detail under tight deadlines
• Excellent time management, organizational, and communication skills
• Ability to adapt to frequent change
• Comfort working with multiple teams and colleagues from various management levels
• Willingness to work on a flexible schedule, according to activity volume
• Customer service oriented
• Experience with Salesforce a plus