At Tesla, our Energy Service Parts Advisors play an important role in offering fundamental support to Field Technicians, Warehouse, and customers in our mission to accelerate the world’s transition to sustainable energy. As a Parts Advisor, you will provide critical parts planning and operational support to the technicians and warehouse; liaise with other departments, as well as focus on continuous development of your skills. We create some of the most innovative products ever made and you will help ensure an equally innovative service to customers. To succeed at Tesla, you must be a self-starter, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.

Responsibilities

• Review upcoming appointments and ensure that parts are available or ordered Appointments are properly prepared and documented in our system for scheduling. Maintain excellent organization of parts area to standard
• Monitor inventory within the parts system, complete regular stock counts, and communicate parts updates and availability with relevant team members. Source parts from distribution centers and other service center locations and allocate them to service appointments
• Process shipments from vendors under warranty or orders specific to customer service cases
• Follow-up with vendors on warranty claims and shipment issues and determine whether field-return parts should be scrapped, cycled into inventory, or returned to vendor or Tesla facility
• Prepare defective Tesla-manufactured parts for shipment to other Tesla Facilities or third party for Failure Analysis, Remanufacturing or Warranty Replacement also, process, prepare and return non-Tesla-manufactured defective parts to vendors under warranty
• Pick up and transport parts using van or forklift, if necessary, to support field operations and prevent customer re-schedules. Manage proper disposal of old parts and hazardous materials if determined for scrap
• Support specialized tools and personal protective equipment used by Field Service. Report events (injury, illnesses, property equipment damage, auto, environmental release, etc.) immediately to direct manager. Additional responsibilities as assigned to meet business needs

Requirements

• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers . Ability to thrive in a team-based environment and achieve common goals but also be able to complete tasks with little to no supervision
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines. Positive, enthusiastic, and willing to learn about the changes in Tesla products and services. Able to speak, understand, read, and write effectively in the English language
• Proficient in Microsoft Office and able to learn new systems and tools. Able to obtain forklift certification within 3 months of employment and retain certification every 3 years. Ability to travel to other warehouses or Tesla sites as needed
• Follow all environmental health and safety requirements and have a Valid driver’s license with an acceptable driving history
• Ability to perform physically demanding work for extended periods of time, up to 12 hours a day including, ability to lift up to 50 lbs. and carry material
• Repetitively climb stairs, bend, kneel, push, pull, crouch, and reach inside vehicles/ warehouses. Ability to find issues in a work process and receive safety signals using sight, touch, and hearing
• Work around confined spaces and manage chemicals. Wear required PPE, including but not limited to safety glasses, safety shoes, hard hats, hi-vis vest, and follow all environmental health and safety guidelines

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to Relocate:

• Springfield, IL: Relocate before starting work (Required)

Work Location: In person