POSITION SUMMARY

Performs comprehensive administrative support services for the Sales & Marketing team, facilitating the daily operations of the marketing office and assisting the team in achieving the community’s occupancy and revenue goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Maintains marketing database including customer/prospect files.
• Produces regularly scheduled reports from marketing database.
• Assists in ensuring model suite(s)/apartment(s) are well maintained and presentable.
• Demonstrates effective telephone skills producing qualified leads and appointments.
• Prepares residents’ Administrative Files.
• Manages the move-in process as outlined in the Resident Move-In Checklist.
• Maintains an open and ongoing dialogue with the resident and/or family to ensure a smooth transition for the resident and to identify resident/family needs.
• Facilitates the Resident Assessment.
• Types, collates and distributes all correspondence and other materials.
• Organizes, coordinates and assists in planning marketing special events, including weekend events.
• Assists in executing marketing strategies and objectives.
• Assists in touring and interviewing prospective residents/guardians.
• Coordinates various marketing fulfillment duties and systems including direct mail, packages, letters, catalogs, and other sales literature.
• Assists with the resident orientation program.
• Attends marketing meetings, keep records; gatekeeper of SLC new prospects to ensure proper distribution.
• Other duties as assigned.
• Associates degree preferred.
• One (1) year experience in a sales administrative support role involving customer service.
• Language Ability:
• Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Cognitive Demands:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills:
• Competencies:
  • Must demonstrate an interest in working with a senior population.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

Knowledge, Skills and Abilities:

• Ability to communicate effectively in writing and verbally, speaking the primary language of the residents.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

• Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel. Ability to use email and the Internet. Ability to use client tracking and design software.

• Interacts with guests, residents and staff in a courteous and friendly manner.

• Exceptional telephone, clerical and customer service skills.
• Detail oriented and excellent organizational, time management and follow-through skills.
• Must demonstrate good judgment, problem solving and decision-making skills.

ENVIRONMENTAL ADAPTABILITY