Full Job Description

Position Summary

Terp Bros. NYS Licensed Cannabis Dispensary is Hiring !!

Come Join the Team!! We are seeking enthusiastic and knowledgeable Budtenders.

If you thrive on providing exceptional customer service, possess a keen understanding of cannabis products and NY brands, and can work with precision and urgency, we want to hear from you. Prior cannabis industry experience is preferred, but a willingness to learn is essential. Confidence, dedication and integrity are key when considering applicants. Excellent conversational skills and previous customer service is ideal. Budtenders play a critical role in ensuring our customers have a positive and educational experience while selecting cannabis products that best suit their needs. If you have a passion for cannabis, exceptional customer service skills, and a desire to work in a dynamic and growing industry, we encourage you to apply.

Sound like you? Submit your resume for consideration, only those selected for an interview will be contacted.

Main Duties/Responsibilities

• Provide excellent customer service before, during and after the sales experience
• Develop and maintain knowledge of all cultivars and products in store inventory
• Follow all Terp Bros. Operational Rules, NYS Regulations, Policies, and Procedures
• Ensure satisfaction of all customers in the retail experience, focusing on increasing customer loyalty
• Provide excellent customer service by assisting customers with product selection, answering any questions they may have, and ensuring a positive shopping experience.
• Educating customers on different cannabis products, including the effects, usage, and potential benefits.
• Ability to operate a POS, while handling cash transactions and maintaining an accurate cash drawer.
• Adhering to state regulations and ensuring compliance with all laws related to the sale of cannabis products.
• Maintaining a clean and organized store environment.
• Keeping up to date with industry trends and product knowledge.
• Attend ongoing product knowledge training sessions
• Demonstrating professionalism and knowledge in all interactions with customers.
• Maintaining confidentiality and following all security protocols to ensure a safe environment for employees and customers.
• Meet & exceed personal sales volume and KPI goals
• Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules
• Drive repeat business through strong local networking and customer data capture, customer confidence inspiration, and building of customer loyalty
• Assist in building a great company and business that disrupts the traditional retail model and embrace change

About You

• Minimum 21 years of age
• Knowledge of Cannabis
• Dutchie POS experience a plus!!
• Prior retail or customer service experience
• Proven expertise and experience to accurately manage a register
• Exceptional customer service skills
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner
• Intermediate-level math skills